CUSTOMER SERVICE OPERATOR

About Us:

First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000. After celebrating our 40th anniversary, our passion for building a great company has never been stronger. We recognize that we have been given an opportunity to use our example, our influence, and our resources to help others make wise financial decisions, and our desire is to do just that.

Customer Service Operator Position Summary:

Are you a customer service professional looking for an opportunity that offers flexibility and work-life balance? Join our team as a Customer Service Operator (CSO) and be a part of our innovative hybrid work model. As a CSO, you will be the first point of contact for client inquiries, providing exceptional service and support. This role combines the convenience of hybrid work with the opportunity to interact with customers, ensuring they receive a positive and efficient experience.

Key Responsibilities:

• Answer and respond to all incoming customer calls effectively and efficiently.
• Profile callers to accurately determine when and where calls should be further transferred.
• Prepare and maintain various records and reports on call volume and activity.
• Provide customer support for Digital Banking, including mobile deposit, password resets, new user enrollment, and mobile app troubleshooting.
• Deliver account-related services such as check orders, account-to-account transfers, and balance information.
• Respond to customer messages through email and secure messaging channels.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Prior banking or accounting experience is preferred but not required.
• Detail-oriented with strong interpersonal communication skills.
• Ability to thrive in a busy environment.
• Ability to handle confidential information.
• Strong computer literacy and open to learning new applications.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.