Customer Service Representative Remote (FT-PT)

Company Profile

Terra Nova provides dedicated real estate services in the Triangle, NC area, from selling a home in Carrboro to buying condominiums in Durham. We provide complete real estate services for buyers, sellers, and builders in Durham, Chapel Hill and Carrboro, as well as the greater Triangle area. Our clients are the center of our attention. We stand apart because we focus on our clients and their real estate investments, before, during and after the sale of every home. Terra Nova means relationship-oriented, problem-solving, lifetime real estate assistance.

The Customer Service Representative represents the company in all communications with patients. This position is responsible for ensuring all discretionary collection activities comply with the company’s compliance management system, policies/procedures, and are conducted in the best interest of our client, Annuity Health, and the patient. This position is also responsible for achieving all assigned revenue, production, performance, and compliance benchmarks.

JOB DUTIES & RESPONSIBILITIES:

Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times

Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements

Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques

Achieve all assigned goals

Properly identify individual account situations, and provide appropriate resolution

Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up

Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution

Keep route maintenance backlog at an acceptable level

Recognize pressing issues and escalate to management as they occur

Work well with team members/management and not contribute to unproductive group conflict or negativity

Represent the Company in a positive manner through professional conduct, attitude, and appearance

Follow Company confidentiality and security policies and procedures

Understand and comply with company policies and procedures

Other duties as assigned

JOB QUALIFICATIONS:

Previous collection experience preferred

Excellent Communication Skills required

Basic Computer Skills required

Customer Service Skills

Conflict Resolution Skills

High attention to detail

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