Service Advisor

Come join the team of the best dealership in town, HYUNDAI OF AUBURN! We are currently seeking an experienced Service Advisor with a proven record of top-notch customer service. At Hyundai of Auburn, we pride ourselves on having a family-oriented culture and we love to promote from within, so the sky is the limit! If this seems like the opportunity you have been waiting for, please keep reading!

BENEFITS

• Medical, dental, and vision insurance
• Long and short-term disability and life insurance
• Matching 401(k) plan & profit sharing
• Paid vacation & holidays
• Employee purchase program (Discounts of products and services) 
• Employee events and recognitions such as service awards, holiday parties, food truck Fridays, etc.
• A friendly, professional work environment
• Opportunities to advance within the company

Pay: Base PLUS Commissions and Bonuses

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Happiness scores at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Maintain good working relationship with factory(s) and foster positive employee relations.

• Other duties as assigned

Qualifications

• Prior dealership service experience required

• Excellent customer service skills

• Positive, friendly attitude, along with a customer service mentality

• Ability to effectively communicate with customers, co-workers, vendors, etc.

• Time management and organization skills

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Ability to work with little supervision

• Valid driver's license and clean driving record

• Willing to submit to pre-employment drug screen and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.