Customer Experience Specialist

Inked Brands is seeking a service-obsessed, cheerful individual with superb written and verbal communication skills to join our customer service team in Bowling Green, KY. We work with small brands to create thoughtful products and selling them directly to consumers and also through a variety of wholesale channels.  Our team is fun, creative, and serious about service and style. As a Customer Experience Specialist, you’ll oversee customer care activities, respond to service inquiries, and compile data. This position is full-time and may require a flexible schedule including nights, weekends, and some holidays.

WHAT YOU’LL DO

• Work collaboratively with the team to deliver outstanding, distinctive customer support in keeping with operational and financial constraints.
• Support continuous improvement, challenge the status quo, and offer creative solutions.
• Leverage contacts throughout the company and customer base to best serve customer needs.
• Provide administrative support for product launches (may require abbreviated night/weekend hours).
• Build relationships with our customer base, supporting a sense of community. Collect/compile accurate feedback from customers based on their experience.
• Prepare and communicate information for management as necessary.
• Contribute to and support a positive, creative, and collaborative culture and continuously improve efficiency, communication, and work product.

WHAT YOU’LL BRING TO THE TABLE

• Passion for customer service and experience – this one’s first for a reason.
• Organizational Skills– Demonstrates strong planning skills, prioritizing and managing conflicting demands to meet deadlines; effectively ‘wears multiple hats’.
• Communication– Superb interpersonal and verbal/written communication skills, including experience with word processing programs. Great listener, able to patiently assess customer needs and instill confidence in solutions.  Builds relationships and works collaboratively in a team environment.
• Detail Orientation– Exhibits a high level of accuracy.
• Change Agility– Able to navigate successfully and positively in a fast-paced, high-growth environment where change occurs rapidly.
• Judgment and Decision Making– Considers the relative costs and benefits of potential actions to choose the most appropriate one; looks beyond things accepted as “given” to suggest creative approaches.
• Cultural Fit– Embodies and inspires a positive attitude, in support of our unique culture founded on the principals of excellence, respect, accountability, integrity, enjoyment and diversity.