Service Writer

Hills Machinery - RJV Equipment

Knoxville, TN

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Employment Type

Full-Time

Benefits Offered

Dental, Life, Medical, Paid Time Off, Retirement, Vision

Compensation

$18 to $24 per hourWhy Work Here?Market leading products, great work environment, great team of employees to work with.
Service Writer Position Description:
Reports to: Service Manager

Greeting customers and writing up what work they want performed.
Will require unloading disabled equipment from customer trailer utilizing company provided forklift with necessary lifting equipment, such as strap or chains
Park dropped off for service units in correct area of lot with corresponding tag for identification.
Open work orders for each piece of equipment checked in.
Make calls to customers informing about status of job, any delays, and/or ready for pick-up and facilitate payment when required.
Assist customers when arrive to pick up repaired equipment insure payment is collected when required.
May be need to assist sales department with loading or unloading of new/used equipment
Must be able to lift 50 pounds and have basic equipment knowledge
Make follow up phone calls to customers regarding customer satisfaction after repairs.
Assist Service Mgr. with any other needs appropriate in service department.

8:00am - 5:00pm Monday-FridayAbout RJV Equipment:Construction equipment dealership for Ditch Witch and construction equipment