Medical Practice Operation Manager

Med Operations Manager, Bastion Health 

We're looking for a dynamic medical operations specialist to lead our operations at Bastion Health. Reporting into the Chief Medical Officer, this is a broad role on a nascent team that will stretch across both operations and execution. 

As a part of the Team, Operations Managers focus on fully supporting and engaging with the provider community and ensuring a world class patient experience. The role will specifically support our growing group of men’s health providers, including urologists, NPs, therapists and health coaches.

Role: 

• Manage the Bastion provider network and develop solutions to help streamline the provider and patient experience while balancing provider, patient, and business priorities
•  Facilitate conversation and collaboration between providers and the broader Bastion team
•  Communicate operational KPIs and reinforce through proactive feedback
•  Offer support for escalated customer service issues on the medical side, working internally and externally when appropriate
•  Assist with provider training on Bastion Health’s systems and processes
• Collaborate cross-functionally to coordinate and execute telemedicine projects
• Develop and promote processes to facilitate streamlined work for the team and cross-functional
• Serve as lead project manager for team projects that support the development of the provider community
• HR/Onboarding: Responsible for managing contracts, facilitating ID verification, and overseeing onboarding procedures for new hires.
• Recruitment: Utilizes JazzHR for applicant tracking, manages the interviewing process, and coordinates candidate evaluations to ensure a seamless recruitment experience.
• Clinical Credentialing: Manages licenses and certifications, conducts NPDB queries, and maintains credentialing documentation to ensure compliance with regulatory standards.
• Ongoing Operations: Coordinates ongoing scheduling activities and maintains templates to support efficient and effective operational workflows.
• Insurance Credentialing: Manages credential verification and submission processes, ensuring timely and accurate enrollment with various payers.
• Athena Management: Acts as an Athena Super-User, providing system support, troubleshooting, and ensuring optimal utilization of the Athena platform.
• Experience with billing and coding.

Experience & Skills:

•       Experience working in tech health industry strongly preferred
•      RN Prefered
•      Athena Super-User
•       3+ years of work experience in customer support, community management, or operations
•       Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across
•       Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities
•       Technologically-savvy and able to learn new platforms quickly