IT Manager

RP Professional Services is a rapidly growing Technology consulting firm headquartered in Virginia. We're an 8a and Service-Disabled Veteran-Owned Small Business (SDVOSB) serving both federal and commercial customers. At RP, we help our clients achieve their mission by developing value driven, customized solutions that are executed by the best people. Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built!

As an IT Manager at RP, you'll support the internal IT operating infrastructure, taking ownership for the management of information technology systems and tools in a people-first environment that values your expertise, encourages entrepreneurship, and promotes and rewards innovation. In the role, you'll work across the RP organization to develop and deliver on IT initiatives that ultimately impact RP's operational effectiveness and you'll build and contribute to an environment that promotes employee engagement and maximizes employee potential.

This is currently a non-supervisory, remote position, and there may be the expectation of occasional travel to our HQ office in Ashburn, VA (less than 10%).

Responsibilities:

• Administers and supports the maintenance and development of RPs Microsoft 365 environment, ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability
• Ensures all employees have the technology resources (hardware/software) required to perform their job responsibilities and/or support the customer by acquiring, maintaining, and tracking RPs IT assets
• Administers new user setup and IT orientation including installing and configuring hardware, software, and network services
• Trains, educates, and builds standard policies and operating procedures for end-users with a focus on Microsoft 365 capabilities, IT compliance, cybersecurity, and collaboration tools (OneDrive, Skype, Outlook, etc.)
• Advises, designs, and develops IT solutions or Microsoft 365 improvements that promote operational (business) continuity and support employee engagement across RP
• Develop internal solutions using tools such as Microsoft Power Automate and/or UI path to create operational efficiencies and improve user experience
• Coordinates with RP's IT Solution Architects to identify, qualify, and maintain strategic, operational IT certifications such as CMMI and CMMC
• Designs, implements, and maintains a single-tier information technology help desk, providing basic Tier 1 and 2 support, troubleshooting, and escalation
• Develops unique, effective security strategies for software systems, networks, and hardware to monitor and prevent software for external intrusions, attacks, and hacks
• Perform regular security tests and security monitoring ensuring security of data, network access and backup systems
• Other duties as assigned

Requirements

Experience:

Required Qualifications:

• Associates degree and 3-5 years of experience in the IT industry. Additional working or military experience may be considered in lieu of the educational requirements.
• Experience in Microsoft 365 administration
• Experience with automation tools such as Microsoft Power Automate and/or UI path
• Familiarity and/or experience with industry related IT certifications such as CMMI and CMMC
• Ability to obtain and maintain a Public Trust
• Ability to work for any US employer without requiring sponsorship

Preferred Qualifications:

• Ability to obtain and maintain a Top-Secret Security Clearance
• Microsoft 365 Certified: Enterprise Administrator Expert
• Knowledge of Microsoft Office Suite (Excel)
• Familiarity with cloud services and physical infrastructure
• Familiarity with RPA

Benefits

Benefits:

• Health Benefits: Medical, Vision, Dental
• 4% retirement match with 100% vesting
• Company paid STD and LTD
• Company paid basic life insurance
• Competitive PTO package

RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.