Shift Manager

Blend Smoothie Bar LLC

Middletown, NY

$16 Hourly
Full-Time

Job Description

SHIFT LEADER

The Shift Leader is responsible for the overall direction, coordination, and evaluation of a Blend Smoothie & Salad Bar location. The Shift Leader complies with Company policies and applicable laws. Responsibilities include interviewing and training employees; Responsible for opening and closing the store. Must have open availability, 1-2 years of food experience, excellent customer service experience and a strong interest in the health food industry. $16 hr. + tips (average tips $3,900 year)

Responsibilities and Duties

MUST HAVE OPEN AVAILABILITY
MUST HAVE 1-2 YEARS FOOD EXPERIENCE
MUST HAVE EXCELLENT CUSTOMER SERVICE EXPERIENCE
MUST BE ABLE TO LIFT 50 POUNDS OR MORE
Check products to ensure consistency, quality and flavor are at Blend’s standards.
Investigate and resolve complaints regarding food quality, service, and accommodations.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
Monitor budgets and review financial transactions to ensure that expenditures are authorized and budgeted.
Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
Establish and evaluate standards for personnel performance and customer service.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Maintain food and equipment inventories and keep inventory records.
Organize and direct worker training programs, resolve personnel problems, hire new staff and evaluate employee performance.
Order and purchase equipment and supplies.
Review and analyze the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
Assess staffing needs, and recruit staff using Company methods.
Arrange for equipment maintenance and repairs.
Utilize point of sale cash register. Count money and make safe deposits.
Adhere to Company opening and closing procedures and maintain accompanying records.

Qualifications and Skills

Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Communication - Speaking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision-making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
Operations Analysis - Analyzing operational needs of business and adjusting accordingly.