Card Services Assistant Manager

When joining USF Federal Credit Union, you can expect to work for a company that:

• Strives to be the most influential partner in our Members’ financial journey.
• Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
• Has a culture of engagement, growth, process improvement and community volunteerism.

What’s in it for you:

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Position Summary

Under the oversight of the Card Portfolio Manager, responsible for overseeing the credit union’s debit, credit, and payroll card portfolios. Responsible for the oversight and performance of the Card Servicing department. Directly manages the Sr. Card Services Specialists and Card Servicing Representatives. He/she is responsible for assisting in planning, developing, and executing strategies that will lead to growth in key areas such as card acquisition, activation, utilization, balances as well as overall member experience and engagement. Stays abreast of trends with plastic cards and technology within the industry. Collaborates with internal departments, such as Retail and Call Center in resolving member escalations and general employee questions. Ensures regulatory compliance and partners with Risk Management as well as both internal and external auditors when needed.

Essential Functions Include:

• Monitoring industry trends regarding payments, consumer behavior and market competition and makes recommendations to the Card Portfolio manager.
• Collaborate with key stakeholders such as Lending, Retail and Marketing to develop and implement programs that increase awareness and promote the use of the Credit Union’s card services.
• Thorough understanding of VISA and payment processor(s), among others. Work with vendors on finding process efficiencies and scope new products and services.
• Reporting and Analytics: Reporting employee card production and general portfolio reporting
• Responsible for maintaining quality within the card portfolio. Partners with the Risk Department to obtain feedback on card audits. Ensures proper feedback and coaching is delivered to the Card Services team.
• Ensure regulatory compliance and partners with Risk Management as well as both internal and external auditors when needed.
• Branch site visits and Branch manager, Call Center manager meetings
• Team time card management to include scheduling, handling PTO requests, employee time management.

Additional Skills:

• Strong mentoring, coaching experience to a team with diverse levels of expertise.
• Strong time management and organizational skills. Ability to multi-task under pressure.
• Exceptional leadership skills, ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.
• Self-reliant, critical thinker, problem solver, results oriented.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Excellent presentation skills, confident in all settings with individuals at all levels of the organization both internal and external.
• Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.

Reports to:

Card Portfolio Manager

Manages:

Sr. Card Services Specialist, Card Services Representatives, Payments Risk Specialists

Required Competencies:

Self-Reliant, Critical Thinker, Problem Solver, Results Oriented and Driven, Excellent Time Management, Analytical Processing, Member Focus, Collaboration, Passion, Innovation, Change Agent, Excellent Leadership Skills, Influencer, Excellent Verbal and Written Communication Skills

Required Education and Experience:

• B.A. degree from an accredited college/university or equivalent experience.
• 1-3 years of previous leadership experience required.
• Strong knowledge of Visa and debit networks including applicable laws, rules, regulations, and compliance practices.
• Proficient in MS Office
• Excellent Technical aptitude
• Creating and hosting presentations/conference calls
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Work Environment:

This job operates in an office setting and routinely uses standard office equipment. Hybrid position.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

Full-Time/40 hours per week

Classification

Exempt

Other Duties

Please note, this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities, and activities may change at any time with or without notice.

About Us:

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 70,000 members and $800+ million in assets, robust online and mobile banking, 9 branch locations and thousands of shared branches and fee-free ATM’s nationwide.

Our vision is to be the most influential partner in each member’s financial journey.

Our mission is to deliver financial solutions to improve members’ lives.