Supervisor, Clinical Registered Nurse

Who You Are

You are devoted, compassionate, and enjoy being on the front lines in healthcare, changing the lives of your patients. You are passionate about getting to the root cause of a patient's conditions, removing social determinants of healthcare, and ensuring the highest possible quality of life for those in your care. You don't want to sacrifice quality over quantity, and you aim to provide the same level of care and commitment to your patients that you would to your own family member.

Does this sound like you? If so, we should talk.

Who We Are

We are Honest Medical Group, a groundbreaking team of health care professionals focused on making a major impact in health care. At Honest, we align every aspect of our company to support patients and providers. We are devoted to purpose and inspired by innovation. We embrace our communities and lead with kindness. We drive health improvements, create a seamless member experience, and eliminate unnecessary cost. We listen to the needs of our patients and our employees-continually working to push beyond the status quo.

For us, it's all in an Honest day's work.

Your Role

The Clinical Operations Supervisor, RN will be responsible for evaluating and supervising overall activities for health maintenance and promotion programs. The Clinical Operations Supervisor, RN will provide daily leadership and be accountable for clinical programs for product lines and members served to ensure contractual compliance and achievement of clinical, quality, and utilization management goals. The Clinical Supervisor, RN will be responsible for developing the capabilities and refining the processes and workflows required to effectively grow and manage the Clinical Operations team and facilitate the successful implementation of clinical programs, vendor relationships, and technology enabled health programs. The Clinical Operations Supervisor, RN will work closely with the Market Operations team and report to the Director of Nursing and Clinical Operations. This role oversees a team that includes Nurse Care Managers and will work closely with Social Workers, Care Coordinators, and Transition of Care Coordinators. This position will partner with physician leaders to ensure the overall success of the market and team operations.

This position is remote, but you must be located within or nearby our Albany market to ensure availability to meet with team members in person as necessary, as well as to visit market-based physician offices and health care facilities as needed.

Primary Functions Include:

• Provide direct and indirect oversight of inter-disciplinary care teams: Nurse Care Managers (direct), Social Workers, Care Coordinators, Transition of Care Coordinators, etc.
• Monitor clinical and business dashboards/metrics that drive patient outcomes and performance metrics as it relates to their team's performance.
• Understand HEDIS measures and standards. Assist in the development of a plan to close gaps, as needed.
• Manage Complaints and Grievances, ensuring required response timeframes are met. Direct service recovery to promote optimal patient & partner satisfaction.
• Oversee processes to manage internal and external referrals for healthcare service (e.g., behavioral health (BH) referral, home health) and specialists (e.g., cardiology, pulmonology).
• Promote cohesive and effective team dynamics to ensure success leveraging multiple key performance indicators.
• Manage direct admit to skilled nursing facility (SNF) process with your team by ensuring appropriate criteria and medical documentation is submitted to accepting agency. Work in collaboration with medical team, offices, medical records.
• Participate in the interview process & collaborate with recruiters on team member hiring.
• Team member oversite: Complete performance reviews, identify individual goals, mentor and support team members for professional growth and learning opportunities.
• Collaborate to develop innovative solutions and programs to overcome healthcare barriers
• Work closely with market leaders to facilitate team member education and onboarding to ensure. education and training is completed. Identify team member needs: knowledge, skills, and abilities.
• Perform other related responsibilities as assigned.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.

• Must have reliable access to high-speed internet to ensure seamless remote work communication and productivity
• Degree from an accredited nursing program with a minimum of an Associate or Diploma in Nursing required; Bachelor's of Science in Nursing preferred
• Active, unrestricted Registered Nurse license is required
• 2+ years of continuous hospital clinical experience within the past 10 years required
• 2+ years of continuous ambulatory clinical experience within the past 5 years required, preferably in care management or practice management
• Experience using data to drive strategy and execution
• Ability to execute clinical programs with clear demonstration of results
• Skilled using the Microsoft Office suite of products (e.g., Outlook, Teams, Excel, and Power Point
• Experience in interdisciplinary team management, including the ability to facilitate interdisciplinary team member discussions
• Experience in home health care, health plans, or hospice preferred
• Expertise in Performance Improvement preferred
• You are able to arrange travel to various work sites as needed, as well as possess and maintain a valid driver's license in your state of residence and motor vehicle insurance

How You are Supported

• As a full-time team member, you will benefit from Honest's exceptional total rewards package, including competitive base pay with bonuses, paid time off starting at 4 weeks for full time employees, 12 paid holidays per year, reimbursement for continuing medical education, 401k with match, health, dental, and vision insurance.
• As a part-time team member, you will benefit from Honest's total rewards package, including competitive base pay with bonuses, pro-rated paid time off, paid holidays, reimbursement for continuing medical education, 401k with match.
• Family friendly policies that support paid parental leave and flexible work arrangements
• As a team member you'll be supported by our robust commitment to training and development that starts with onboarding and continues throughout your career with Honest
• You will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of Honest's high-quality, value-based, care model.

Honest is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Honest is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email talent@HonestMedicalGroup.com for assistance. Reasonable accommodation will be determined on a case-by-case basis.

Honest Medical Group contacts candidates via various platforms, including Honest's recruiting platform and/or email or text message. If working with candidates directly, Honest will contact candidates using an honestmedicalgroup.com email address. For reference, the recruiting process will always include a live phone call and/or real person interview prior to making a formal offer of employment. Honest will never ask for an individual's confidential personal information or financial account information (i.e., social security number or bank account and/or routing number) prior to a formal offer and will never ask for transfers of money or financial information by email, text, Venmo, or other social media. Further, Honest will never request financial account security information (i.e., PIN number, password, or security access information). We encourage all candidates to be diligent in their job search and to verify the contact information of individuals they are working with. If there are any questions as to whether a communication is coming from Honest, candidates may reach out to talent@honestmedicalgroup.com.