Customer Service Representative

Summary: This is an excellent opportunity for you to showcase efficient utilization of various software applications, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.

Primary Duties & Responsibilities:

• Respond to telephone inquiries and complaints using standard scripts and procedures.
• Gather information from the caller to properly resolve the situation.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Communicate appropriate options for resolution.
• Investigate and resolves complaints.
• Refer non-routine inquiries and complaints to senior level Call Center Representatives.
• Use a computer system to research inquiries and log customer calls.

REQUIRED SKILLS AND EXPERIENCE:

• High school diploma or GED.
• 2+ years of experience with MS Word and Excel or another Word Processing/Database
• Prior call center experience is highly desired.
• Excellent communication skills
• Excellent customer service skills

WHY ENLIGHTENED? We provide a work environment that is positive, challenging, and that supports employees’ commitment to their communities. As an organization, we are dedicated to continual improvement and growth. We empower all employees to apply their unique background and expertise to serve our clients Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.

Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, political affiliation, sexual orientation, ethnicity, culture, religion, disability, or financial status.