Telecomm VOIP Technician

Telecomm VOIP Technician

Pay Rate: $22.00/HR W2

Hours: Monday-Friday, 8am-5pm  

Location: 43 New Scotland Ave, Albany, NY 12208

Duration: 1-3 months       

Description:

As a Telecomm VOIP Technician, you will join an existing team and work with Cisco Call Manager, Avaya and NEC-centric hardware and peripherals at client locations. Provide consultation, design, installation, support, configuration/programming, MAC, update/upgrade, maintenance, troubleshooting, and repair of voice and fax network and system components, peripherals, and software. Provide peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD. VoIP conversion, discovery, implementation, and testing.

·       Work with Telephony components and architecture

·       Identify and terminate phone lines

·       Install and test phone equipment

·       Identify and troubleshoot voice and fax related issues

·       Work with end users to provide excellent customer service/teamwork skill

Skills:

·       Familiarity with Cisco Call Manager or Cisco CCNA training

·       Understanding of Network components and architecture

·       Familiarity with programming and operation of call accounting systems

·       Understanding of troubleshooting voice issues, and escalate as necessary.

·       Understanding of VoIP and network concepts

·       Valid Driver’s License and ability to operate a vehicle.

·       Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)