Client Services Supervisor for an IT Managed Service Provider

EasyIT is currently growing our Client Services team and creating new positions to help supervise our service delivery staff and scale our business. We are looking to add a person to supervise a Client Services delivery team and oversee service delivery. If you are looking for an opportunity to join a mature, fast growing tech services company that cares about your work/life balance, this may be an opportunity for you.

Primary duties include:

o Oversee their team service delivery quality and attainment of key performance goals
o Triage and Dispatch of service requests
o Participate in recruiting and selection activities as needed
o Tech staff development
o Identify changes needed for standards, documentation and processes.
o Customer satisfaction
o Collaborate with Services Manager to train on new processes

Our ideal candidate would have:

o Experience working in a ticketing system
o Experience working on a technical helpdesk
o A strong understanding of business technology
o At least 2 years of technical staff supervision experience
o Excellent verbal and written communication skills
o Experience working for a Managed Service Provider/IT Outsourcer

All positions at EasyIT are full-time salaried positions, plus benefits including health, dental, LTD and 401K with match, Paid holidays, Paid Time Off and sick time. We also offer education and certification reimbursement. We are an equal-opportunity employer. Perhaps most importantly, we believe in comp time, work-life balance and enjoying what you do.

To help streamline this process and ensure a prompt response -- PLEASE PUT YOUR NAME IN THE SUBJECT LINE OF YOUR RESPONSE and format like the following : "Lastname, Firstname -- Helpdesk". All resumes are held in strict confidence and responded to discreetly.