Remote Open Enrollment CSR

Come be a part of our exceptional team of Healthcare Enrollment Call Center Representatives!

1st Choice is dedicated to providing unparalleled support to customers through Maryland's Health Benefits Exchange. We proudly partner with a renowned global technology and health services firm, united in our mission to ensure quality healthcare access for all Maryland residents.

Do you have a passion for helping others and strong customer service skills?

We actively seek individuals with a proven track record of success in fast-paced environments. This is the perfect opportunity for someone who thrives in a metrics-driven call center setting and can handle a high volume of calls.

This role is perfect for you if you:

• Are a Maryland Resident!
• Have experience in an inbound call center environment
• Have outstanding customer service and communication skills.
• Are passionate about delivering top-notch assistance by connecting Marylanders with high-quality, affordable health coverage.
• Can handle high-level calls and demonstrate call control techniques.
• Have a basic understanding of healthcare terminology (a plus).

Work Environment: 100% remote, allowing you to work from the comfort of your home.

Work Schedule: 8:30 AM-5:00pm EST, M-F

Responsibilities:

• Handle customer service inquiries and problems via the telephone, recording consistent problem areas.
• May respond to e-mail inquiries.
• Use a computerized system for tracking, information gathering, and troubleshooting.
• Communicate routine information in a clear and accurate way with internal and external contacts.
• Answer incoming calls from consumers, including the general public, prospective enrollees, and those assisting enrollees.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to established guidelines.

Education and Experience:

• HS diploma or equivalent
• Minimum 6 months- 2 years of relevant call center experience; Healthcare Affordable Care Act experience;

Knowledge and Skills:

• Adaptability to remote work environments and technologies.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities
• Proficiency in using computer systems and software.
• Basic troubleshooting skills.
• Multi-tasking and organizational skills.
• Active listening and empathy.
• Ability to follow guidelines and protocols.

Equipment Requirements:

• Desktop or laptop (Chromebooks are not allowed);
• Dual Monitors (Preferred)
• Wired headset and microphone with a USB Gen 2 or newer connection
• Internet Connectivity: Wired internet connection from computer to router or modem (Download: 20 Mbps minimum, Upload: 5 Mbps minimum)