Retail Supervisor/Keyholder

Are you a passionate retail team leader? Join our Fjällräven team in New York, NY!

WHAT WE OFFER

Fjällräven benefits include:

• 401(k) with employer match
  
• Financial wellness program
• Paid Time Off
• Medical, dental, vision, critical illness, and accident insurance (full-time staff)
• Product discounts and access to our outdoor events
• Sustainability focus

The wage range for this role is $18-20 per hour.

ABOUT THE ROLE

Be part of our growing, dynamic team! As a retail ambassador, you will uphold Fjällräven's core values:

• Nature - Connecting people to nature and protecting our planet's natural systems
• Economy - Innovating durable, high-quality products
• Society - Practicing good corporate citizenship
• Wellbeing - Respecting individuals and encouraging development

We have opportunities for  full-time or part-time supervisors in our NYC- Meatpacking and NYC - SoHo retail stores, reporting to the Store Managers.

WHAT YOU WILL DO

Supervise daily operations and guest experience. Ensure store metrics align with core values. Support training, code of conduct, and policies.

Responsibilities include:

• Managing day-to-day operations
• Assisting customers through education and demonstrations
• Embodying brand and values
• Handling retail transactions
• Stocking products and helping with deliveries
• Maintaining clean store appearance
• Collaborating for a positive guest shopping experience

WHO YOU ARE

Requirements for this role:

• Strong communication skills and a customer service mindset
• Patience, kindness, and dependability
• Quick and action-oriented
• Continuous learning, including learning new technology
• Passionate about sustainability and the outdoors
• Flexible with schedules that may shift based on season and business needs
• Prior retail/guest service experience preferred

ABOUT US

Since 1960, Fjallraven has connected people to nature. We develop lasting, quality gear that enables outdoor experiences. We also organize events that promote outdoor engagement and sustainability. Join our 60-year legacy of making nature accessible!

Ready for the adventure? Apply through our brief online application, and join us in making a difference!