Residential Relocation Coordinator

OUTLINE:

Serve as the primary point of contact for our customers, guiding them through the moving process and ensuring their needs are met. This role is integral to our operations, playing a key part in the success of our customers, sales, and crews.

BENEFITS:

• Paid weekly
• Health, Dental, & Vision insurance
•  Employer-paid life insurance
• Employee assistance program
• 401(k) with Employer Match
• Paid time off

$48,000 - $58,000 yearly depending on experience

DUTIES AND RESPONSIBILITIES:

• Act as the primary point of contact for customers, handling all communications from the point of sale
• Answer incoming phone calls and assist customers with booked projects
• Monitor and respond to customer communications via phone, email, and text message (via CRM) in a timely manner
• Set customer expectations clearly and identify opportunities to enhance their moving experience
• Act as a customer liaison and provide day of support
• Troubleshoot and de-escalate customer service issues
• Develop industry knowledge to handle local, interstate, intrastate, and storage moves confidently
• Develop knowledge of the services, materials, and additional fees offered by MG Moving and knowledge of what we do not move
• Support the sales department by finding solutions to policy deviations to ensure smooth project execution
• Handle 3rd party communications to successfully coordinate projects for customers
• Communicate the claims process to customers with damaged items

High School diploma or equivalent is required
Excellent communication skills to inform, help, and advise customers clearly
Ability to communicate with other vendors to coordinate successful projects for customers
Excellent organizational skills
Strong problem-solving skills
Confidence, patience, politeness, tact, and diplomacy, especially when dealing with challenging situations
The ability to multi-task and work in a fast-paced, autonomous environment with consistently high-quality results is necessary
Availability to rotate Saturdays 8 am-1 pm, with an expected 1 shift per month
Must successfully pass a criminal background investigation and pre-employment drug test

Are you looking for a rewarding career with an award-winning company that is growing nationally? If so, you might be one of the “guys” we’re looking for!

With MG Moving Services, you will enjoy competitive pay, benefits, training, and opportunities for advancement with our Growth from Within program. You will also be part of a team of friendly, hardworking individuals who take pride in their work and treat every customer with care and respect. Benefits include being paid weekly, Health, Dental, and Vision Insurance, Employer-paid life insurance, 401(k) with Employer Match, Employee assistance program, and paid time off.

Whether you have experience in the moving industry or not, we welcome you to apply for any of the open positions. Click on a Job Title and complete the online form below. Don’t miss this opportunity to join one of the best moving companies in the country. Apply today and become “One of the Guys!”