Head Teller

Under the direction of the Branch Manager, has the general responsibility, in addition to performing as a teller, to oversee all tellers within the office and to ensure the smooth and orderly operation of the teller line and related functions. Supports the brand promise.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversees all tellers at the Branch, provides input to and may participate in teller appraisal process.
• Schedules all tellers in order to maintain proper staffing.
• Ensures that each teller submits work to proof in the branch capture process in a neat and orderly manner.
• Ensures each teller balances every day. Provides assistance to locate any differences. Ensures that all differences are properly initialed and, if required, reported to the Manager immediately.
• Monitors and controls all responsibilities generally performed by tellers, delegating those duties in a manner which will maximize the efficiency of the branch.
• Ensures that the appearance of the teller area is neat, organized and in accordance with Bank policy.
• Customer Service:
• Consistently demonstrates a helpful, friendly attitude.
• Maintains proper amounts of currency and coin in drawer.
• Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured.
• Adheres to all security procedures.
• Sells and/or refers Bank products and services to customers and prospects.
• The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities.

Skills/Abilities

• Must have the ability to give and accept coaching and the desire to oversee and assist others.
• Ability to handle and count money accurately.

Education and Experience

• High School diploma or equivalent required.
• One year of teller experience preferred.
• Experience in handling United States currency preferred.
• Basic Microsoft Office and Internet Skills.
• Strong customer service and sales skills.
• Ability to communicate clearly with the public.
• Good math skills and must be able to perform accurate work.
• Understand security issues involving money and checks preferred.
• Good comfort level with handling United States currency.

Supervisory Responsibility

This position has no supervisory responsibilities.

Salary Grade = 3

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity/M/F/disability/protected veteran status.