Joseph Beth- Nourish Barista

Joseph-Beth has opened a coffee shop concept, Nourish, located in the Bethesda North Hospital & Good Samaritan Hospital. Nourish is an experience like no other in the industry. We offer a fresh approach to hospitality, providing a wide variety of coffee drinks, on trend snacks, and food with a health-conscious focus that will both surprise and delight employees, visitors, and patients. We create genuine and engaging interactions.

Job Description

In a leadership role at Nourish, your key areas of responsibility include:

Selling Effectiveness

• Manage to sales goals, budgets, and business objectives.
• Provide excellent service by preparing and serving food and beverages for guests, answering questions, and making product recommendations.
• Welcome customers by determining their coffee or tea interests and needs.
• Explain menu offering; prepares and serves a variety of brewed coffee and tea drinks, along with pastries and cookies.
• Ensure employees consistently execute to the GUEST Experience Model.
• Coach and reward in the moment to maximize selling potential of employees.
• Display knowledge of product through upselling and recommendations.
• Set the direction and goals for the day/shift when employees arrive for work.
• Assist with product merchandising, visual presentations, signage placement, etc. as directed.
• Achieve sales goals while meeting payroll targets through effective scheduling and appropriate floor coverage.
• Execute visual standards while maintaining a safe and inviting store appearance.

Building High Performing Teams

• Provide individual and team performance feedback and recommendations to Managers.
• Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
• Support onboarding and continued training of sales employees.
• Ensure employees receive scheduled breaks and meal periods (per state guidelines).

Operational Excellence

• Practice and enforce all mandatory food safety standards.
• Maintain presentation standards including merchandising display cases, coolers, counter areas, and fixtures to company standards.
• Maintain cleanliness, sanitation, and safety standards.
• Comply with all company business standards, policies, and procedures.
• Maintain inventory and ordering duties for food and supplies as assigned.
• Act as the leader on duty, when scheduled, to address guest service, vendor or maintenance related issues.

Qualifications

• A minimum of 3-5 years of experience in various food service leadership positions.
• Knowledge in coffee beverage preparation preferred.
• Effective oral and written communication skills.
• Knowledge of computers (MS Word, Excel).
• Self-disciplined, takes initiative, demonstrates leadership abilities.
• High level of stamina and ability to stand for extended length of time, with positive attitude.
• Ability to work independently and as part of a team.
• Ability to work under pressure with work varied hours including nights, weekends, and holidays.
• Ability to work 8+ hours on your feet at a time and carry up to 50 pounds.