Head Teller

About Us
DEXSTA Federal Credit Union is a not-for-profit full service financial institution that exists to serve its members. “Since 1937, our credit union has maintained our commitment of ‘people helping people.’ If our members have a need, we find the solution. Be sure to visit any of our branches and see the difference a credit union makes.”

Jerry King | PRESIDENT, CEO

Our Communities
Fulfilling the credit union movement’s mission of “people helping people” is always at the heart of DEXSTA Federal Credit Union’s community efforts. We lean upon the old adage of “actions speak louder than words” to bring that philosophy to life in our communities. DEXSTA has been a long-time supporter of Children’s Miracle Network (CMN) Hospitals, Ronald McDonald House, and Sunday Breakfast Mission. We also support the Boys & Girls Clubs of Delaware and are always looking for new ways to get involved! Any time the DEXSTA team comes together for a good cause, some fun and laughs always seem to follow!

DEXSTA Federal Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. DEXSTA Federal Credit Union makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Our full time positions come with the following benefits that are paid by the company for employees:
• Medical and prescription plan

• Vision Plan

• Life Insurance

• AD&D Insurance

• Money Purchase Plan(Pension plan)

• Short Term Disability

• Long Term Disability

• Paid Time Off

Additional Benefits:

• Dental Insurance

• AFLAC Insurance

• 401k Plan with company match

• Incentive plans for certain positions

• Membership to the Credit Union

Position Summary:
Responsible for all functions related to teller operations and teller area. Responsible for the management of all cash in the office. Directs and trains teller personnel and receptionist.

Duties/Responsibilities:

• Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.
  
• Direct and train teller personnel and front desk duties.
  
• Maintain the cash vault. Count, verify and package currency and coin for shipment. Place orders for cash.
  
• Resolve member problems and approve exceptions. May authorize service fee refunds when appropriate.
  
• Cross-sell credit union products and services when possible.
  
• Oversee maintenance and settlement of the ATM where applicable.
  
• Oversee maintenance and settlement of the CDM/TRCs where applicable.
  
• Investigate teller losses and institute corrective action.
  
• Prove branch daily work.
  
• May process selected payroll postings.
• Research and adjust payroll/transfer deposit problems.
  
• Provide assistance to tellers with questions they are unable to answer.
  
• Perform all duties of a teller when necessary.
  
• Conduct monthly audits of all teller drawers, vaults, ATMs and cash dispensing machines where applicable.
  
• Other duties as assigned.

Essential Functions:

• Lifting up to 50 pounds (coin bags) and carrying it 15 feet is frequently required. Normal lifting up to 10 pounds is occasionally required
  
• Extended sitting of up to 70% of the time
  
• Bending, reaching above or below shoulder level is occasionally required
  
• Twisting may be frequently required
  
• Some exposure to dust and/or extreme noise levels may occasionally apply.
  
• Intermediate mathematical skills (calculations/concepts involving decimals and percentages)
  
• Ability to use PC software and office equipment.
  
• Knowledge of credit union policies and procedures related to the operation of the teller area.
  
• Excellent verbal communication skills.
  
• Occasional travel and irregular hours may be required
  
• Must be bondable

Education, Training and Experience:

• High school diploma or the equivalent.
  
• Cash handling and settlement experience.
  
• Customer service experience.
  
• Experience as a teller and/or trainer.

DISCLAIMER

The information in this position description has been designed to illustrate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties and responsibilities and/or qualifications required of any employee assigned to this position.