Customer Service Representative I

Johnson Screens is the leading global provider of innovative screening and separation solutions. We support a wide range of industries, which means that almost every product around us has touched one of our screens during its manufacturing process. Since our inception over a century ago, our products have helped protect lives by reducing harmful waste, providing clean water, and making the best use of our precious natural resources. We strive to be a great place to work and do what is right for our customers and our people. We thrive on innovation and continuous improvement, and we believe that our people are the key for our success.

Basic FunctionUnder limited supervision, provide sales support for new and in-process orders within the Energy & Processing Technology (EPT) Team.

Duties & Responsibilities

• Process sales orders within SAP and working with SalesForce.
• Set up new customers and maintain existing customer's records.
• Participate in customer service meetings.
• Support accounting department with order and billing-related tasks.
• Generate and distribute acknowledgments to customers.
• Track order status from receipt of Purchase Order to delivery of products.
• Proactively update customers, outside sales, and managers on delivery complications
• Serve as point of contact between customers and Johnson Screens, Inc
• Generate month-end reports using SAP and Excel spreadsheets.
• Assist project managers on projects as needed. Enter project data into the SAP project system, create invoices, and assist in developing the data book.
• Manage Letters of Credit and Bank Warranties
• Understand and comply with all HSE, Compliance, and other Company Policies
• Adhere to the Quality Policy and comply with all requirements of the Quality System Manual, operating and technical procedures, and work instructions as they apply to the position.
• Perform other duties as assigned by the supervisor within the physical constraints of the job.
• This position reports directly to the EPT Inside Sales Manager.

Required Skills

• Good organizational, communication, and time management skills
• Positive attitude with a desire to help the company improve.
• Good interpersonal and communication skills by phone, email, and face-to-face
• Able to handle a demanding work environment.
• Works well in a team environment, willing to learn new products and applications.
• Strong computer skills (MS Office applications, SAP)
• Excellent math skills

Preferred Skills

• Bilingual communication is a plus.
• 3+ years of customer service experience, preferably in the manufacturing industry
• Two-year business degree or equivalent combination of education and experience
  
  

Benefits:

• Medical/Dental/Vision - Family Coverage Available
• Safe Harbor 401(k) - 5% Employer Match
• Group Term Life Insurance - Additional Coverage Available
• 10 Paid Holidays per Year
• Sick Time & Vacation Time
• Education benefits
• Short & Long Term Disability Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Optional Legal Plan

Join our team today! Careers start here.

Johnson Screens is an equal opportunity employer: Veterans, Disabled, Minorities and Women.