Retail Field Project Coordinator

It takes a team. We're passionate about what we do, and we're looking for people who share our passion - Join the Pella NC Family!

Pella Windows and Doors of North Carolina and Southwest Virginia is looking for a Retail Field Project Coordinator in the Raleigh area. We are seeking confident, enthusiastic team players who thrive on a challenge, and are customer-focused and detail-oriented to join our team. If you are self-motivated, able to multi-task and be a problem-solver, this may be the job for you!

JOB SUMMARY:

The duties of the Retail Field Project Coordinator are to oversee the field operations for replacement window and door projects. The Field Project Coordinator communicates directly between homeowners, installers, and the sales team to ensure projects are completed satisfactorily.

JOB DUTIES AND RESPONSIBILITIES:

• Meet installers at job sites and introduce them to customers, re-emphasize the installation process, discuss all pertinent issues, and verify sizes and attributes while setting customer expectations.
• Respond to contractors and installers for assistance at the jobsite, assist the contactor, or installer when needed. Follow the recovery process set by management.
• Will inventory and inspect the delivered product to make sure all product has been received for the job.
• Trouble-shoot problem installations and report findings to Installation Manager and Sales Reps as needed.
• Make minor service repairs when possible and assist service technicians as needed.
• Complete all assigned reporting responsibilities accurately, and in a timely manner.
• Visit every project at a minimum of one time and complete all necessary tasks to include walkthrough
• Must be able to manage your calendar and demands daily.

JOB QUALIFICATIONS:

• High School Diploma or equivalent.
• Building/contractor knowledge is helpful.
• Excellent organizational, social, and customer-focus skills are necessary along with good user skills with Microsoft Word, Excel, and PowerPoint applications.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work independently, with little supervision. Build a complete product knowledge base.
• Ability to lift products, assist with service, and make minor repairs to products.

Benefits

• Competitive Compensation
• 401k/ 401k Matching- 50% up to 6% after 1 year of employment
• Company Incentive Program
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• 9 Paid Holidays
• Vacation/PTO
• Life Insurance

Why work for Pella Windows and Doors of North Carolina and Southwest Virginia?

• Culture- We are a team-oriented company. We believe in our employees and strive in improving the lives of those we touch.
• Benefits- Comprehensive benefit packages
• Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.