Field Service Delivery Director
- Full-Time
Who We Are
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us! For more information visit OWLServices.com and follow us on LinkedIn.
The Role
Responsible for defining and driving overall service program strategy, operations, talent management and cost management for North East Service and Construction division. Additionally, this leader will also be accountable for building strong partnerships, best practice sharing and driving change. Critical KPIs to deliver include SLAs, Field Service and Customer Satisfaction.
Responsibilities
- Set organizational Vision, build Strategy and establish organizational & functional performance metrics.
- Optimize business processes to achieve more efficient results including establishing standard processes and best practices.
- Ability to develop functional strategy and translate into actionable plans & drive change.
- Develop sustainable, efficient, scalable processes to support the day-to-day execution of tasks.
- Ensure the function's compliance to goal setting and performance appraisal process.
- Business relationship leader responsible for overall relationship and deliverables across all functions/tasks.
- Identify step-change business opportunities.
- Lead the North East Service and Construction client partnerships.
- Travel across region - 50% - 75%
Qualifications
- Prior senior level experience managing field service teams (preferably Petroleum Service but not an absolute requirement)
- Customer Management experience
- Pricing and cost management experience
- Prior experience in change management including back-office and field data systems, personnel and processes
- P&L Management experience
Compensation and Benefits
- PTO
- 401(k) match
- Health, dental, vision, and life insurance
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