Store Associate / Device Repair Tech Hoover Location

The position will pay $12.50 to $14.50 based off previous experience. Plus daily sales bonuses. Pay will increase after all certifications are met with good employee evaluation.

No experience? No problem! We can train you!

Customer Service Device Repair Technician Duties:

• Engage with Customers in logging device repair input
• Perform initial assessment to determine repair feasibility & estimate.
• Repair cell phones, tablets, light fixtures and other devices as needed
• Receive, pack and ship these devices
• Install batteries, perform tests and tech work
• Able to rebuild cordless drill batteries and other battery packs as needed
• Maintain proper inventory
• Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
• Provide live camera-based remote support (i.e., Skype) for in-store device repairs
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Customer Service / Sales

• While working: Live a "Customer First" mentality
• Perform Customer Service / Sales duties.
• Greet customers promptly, determine needs and answer questions.
• Suggest needed sales add-on items, participate in retail & commercial sales activities to achieve goals.
• Ask questions to identify potential commercial customers.
• Operate computer/cash register to initiate and complete sales transactions.
• Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
• Develop and maintain current knowledge of product and service offerings
• Engage as a "can-do" team member. Proactively follow through on commitments and/or tasks needing to be performed.

Merchandising / Inventory

• Assist in all store operations responsibilities as assigned by Store Manager.
• Rotate and stock inventory.
• Load, unload, and deliver product to customers or via third party delivery companies
• Organize daily recovery of displays to achieve full store appearance.
• Maintain retail shelf label pricing.
• Build displays; setting up & taking down shelves and fixtures.
• Prepare store for daily opening and closing including counting and reconciling register drawers
• Maintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors.
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Customer Service Device Repair Technician Qualifications:

• Minimum H.S. diploma/equivalent
• Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and train
• This position requires the employee to regularly use hands to handle or touch electronic products The position also requires the employee to regularly use a computer and other office equipment
• This position requires lifting 10-20 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.

At Batteries Plus, you are part of a small entrepreneurial team in a growing business. We are an Equal Opportunity Employer.

Batteries Plus Bulbs is an Equal Opportunity Employer. This is a Customer Service and Device Repair Technician selling position. You need to be comfortable engaging in the selling process.