Entry Level Customer Service

Integrity Marketing Solutions LLC

Cuyahoga Falls, OH

$700 to $1,200 Weekly
Full-Time

Job Description

Job Summary

We are seeking an Entry Level Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our clients. Successful applicants will be responsible for the development and execution of tailored marketing campaigns throughout the greater Akron area. The ideal candidate is friendly, ambitious, trainable and shows a strong work ethic.

Responsibilities

Oversee assigned client and account relationships
Process orders with high level of accuracy
Ensure compliance with plan provisions, resolve service issues
Escalate any service issues or complaints
Document all customer interactions
Meet personal and team quotas
Attend training to maintain up-to-date skills and knowledge
Maintain a positive representation of the company and associated brands at all times

Qualifications

Work in a team environment
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent verbal and communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to manage time effectively