Program Manager

Job Description:

Responsibilities:

1. Program Leadership: Provide strategic leadership and direction for the planning, execution, and closure of programs, ensuring alignment with organizational goals and objectives.

2. Stakeholder Management: Establish and maintain strong relationships with key stakeholders, including executive leadership, project sponsors, clients, and other relevant stakeholders, to ensure alignment, manage expectations, and facilitate communication.

3. Project Coordination: Oversee the coordination and integration of multiple projects within the program, ensuring consistency, alignment, and effective utilization of resources across projects.

4. Resource Allocation: Allocate and manage program resources, including personnel, budget, equipment, and materials, to support project activities and optimize program performance.

5. Risk Management: Identify, assess, and mitigate program-level risks and issues, proactively addressing challenges and obstacles to minimize impact on program delivery.

6. Change Management: Facilitate change management processes within the program, including assessing change requests, evaluating impacts, and implementing changes in accordance with program governance procedures.

7. Quality Assurance: Ensure that project deliverables meet established quality standards and client requirements, overseeing quality assurance activities and driving continuous improvement initiatives.

8. Financial Management: Manage program budgets, track expenses, and monitor financial performance against program forecasts, identifying variances and implementing corrective actions as needed.

9. Reporting and Communication: Prepare regular program status reports, presentations, and updates for stakeholders and executive leadership, highlighting key milestones, risks, and issues.

10. Governance and Compliance: Establish and maintain program governance structures, policies, and procedures to ensure compliance with organizational standards, industry regulations, and best practices.

11. Team Leadership: Provide leadership and guidance to program teams, including project managers, coordinators, and other team members, fostering collaboration, motivation, and high performance.

12. Lessons Learned and Continuous Improvement: Facilitate lessons learned sessions at program closure, capturing insights and best practices to inform future programs and drive continuous improvement.

Qualifications:

1. Experience: Minimum of 8-10 years of experience in program management or related roles, with a track record of successfully leading and delivering complex programs in a dynamic environment.

2. Leadership: Strong leadership skills with the ability to inspire and motivate teams, foster collaboration, and drive results in a matrixed organization.

3. Strategic Thinking: Strategic mindset with the ability to align program objectives with organizational goals, anticipate future needs, and identify opportunities for innovation and improvement.

4. Communication: Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts and information to diverse stakeholders at all levels of the organization.

5. Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify root causes, develop creative solutions, and make data-driven decisions to address program challenges.

6. Negotiation and Conflict Resolution: Effective negotiation and conflict resolution skills, with the ability to navigate competing priorities, resolve conflicts, and reach consensus among stakeholders.

7. Risk Management: Proficiency in identifying, assessing, and mitigating program-level risks and issues, with a proactive approach to risk management and contingency planning.

8. Financial Management: Experience managing program budgets, tracking expenses, and monitoring financial performance to ensure programs are delivered within budgetary constraints.

9. Change Management: Familiarity with change management principles and practices, including assessing change impacts, managing stakeholder expectations, and implementing changes effectively.

10. Certifications: Project Management Professional (PMP) certification or equivalent program management certification is preferred.