BDC Coordinator

Job Summary:
Diehl CDJR of Grove City is seeking a highly motivated and customer-focused individual to join our team as a BDC Coordinator. This is a full-time, hourly position in the auto industry located in Grove City, Pennsylvania. As a BDC Coordinator, you will be responsible for overseeing and managing the dealership's business development center, serving as the main point of contact for customer inquiries and ensuring a positive and professional customer experience.

Compensation & Benefits:
We value our employees and offer a competitive compensation package for this position. The BDC Coordinator role at Diehl CDJR of Grove City pays $15 per hour and is paid biweekly. In addition to a competitive salary, our employees also enjoy benefits such as paid time off, healthcare coverage, and a retirement savings plan.

Responsibilities:
- Serve as the main point of contact for customer inquiries, both on the phone and through email
- Manage and respond to customer leads and track all communication in the dealership's system
- Provide exceptional customer service by addressing and resolving any customer concerns or issues
- Schedule appointments for customers with sales and service departments
- Maintain an organized and up-to-date customer database
- Assist with monitoring and responding to online reviews and feedback
- Collaborate with other departments to ensure a seamless customer experience
- Keep up-to-date on the latest product and service offerings to effectively communicate with customers
- Follow all dealership policies and procedures to ensure a positive and professional work environment

Requirements:
- High school diploma or equivalent required; some college preferred
- Prior customer service experience, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multi-task and work in a fast-paced environment
- Proficient in Microsoft Office and able to learn new software quickly
- A positive attitude and a willingness to learn and grow within the company

EEOC Statement:
Diehl CDJR of Grove City is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome and encourage diversity in the workplace.