Front Desk Agent

We are looking for a well-presented, friendly, organized, and service-oriented front desk agent to join our company. You'll be responsible for performing various administrative tasks, such as answering telephones and answering all guests’ questions and concerns, and assisting in the daily operations of the amenities space in a luxury downtown Manhattan residential building. Front desk employees are often the first employee that the customer or the public comes into contact with, so you must be personable and have outstanding interpersonal communication skills. You'll also be responsible for leaving a good first impression for the organization

Duties and Responsibilities:

• Greet residents and guests with a welcoming smile and professional yet friendly demeanor
• Help maintain a clean and organized facility
• Assist with building events and parties
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy workspace at all times
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Supervisory Responsibilities:

• May hire and train new staff or assist management with this process.
• Coordinates and oversees the day-to-day workflow of subordinate staff in the department.
• As requested by the Manager, conducts, or assists with performance evaluations that are timely and constructive.
• Assists the Manager with employment actions, including discipline and termination of employees in accordance with company policy.

Requirements and Qualifications :

• Previous experience in customer service, front desk, and/or the hospitality industry preferred
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• High school diploma or GED equivalent is required
• Experience is hospitality is prefered.
• Must display strong verbal and written communication and phone skills, including a professional phone demeanor
• Computer literate and proficient in using Microsoft Suite
• Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels
• The ability to retain a calm and personable demeanor
• Flexible Schedule and weekend availability
• Excellent customer service skills
• Ability to maintain calm, politeness, and patient in stressful situations
• Organized and detail-oriented