Technical Documentation Specialist - 1953794

Technical Documentation Specialist Job Description

Primary Role:

As a Technical Documentation Specialist within the Product team, your daily responsibility entails translating intricate technical concepts into clear, concise documentation that enables engineers to execute their tasks effectively. You will be instrumental in documenting various technical aspects utilizing an array of tools and formats, including Data Flow Diagrams (DFD), Entity-Relationship Diagrams (ERD), Sequence Diagrams, API Documentation, Business Workflow Diagrams, Architecture Diagrams, User Guides, Release Notes, and more. Collaborating closely with stakeholders, Business Analysts, Product Owners, UI/UX designers, and engineering teams, you will ensure a comprehensive understanding of requirements and specifications before the commencement of engineering work. Your pivotal role extends to validating and updating documentation to ensure its accuracy and currency once the engineering teams complete their tasks.

Responsibilities:

Translate complex technical concepts into clear and concise documentation.

Develop and maintain documentation for software products, including technical specifications, user guides, and release notes.

Create and update diagrams and schematics, such as Data Flow Diagrams, Entity-Relationship Diagrams, and Sequence Diagrams.

Write comprehensive API documentation, including endpoint descriptions, parameters, and usage instructions.

Collaborate closely with engineers and other stakeholders to understand technical requirements and ensure documentation accuracy.

Review and edit documentation for clarity, consistency, and adherence to style guidelines.

Manage documentation repositories and version control systems to ensure accessibility and traceability of documentation assets.

Participate in Agile ceremonies, such as sprint planning and backlog refinement, to align documentation efforts with development priorities.

Qualifications/Experience:

Proven experience in technical writing or documentation management, preferably within the software development or IT industry.

Proficiency in documentation tools and software, including Microsoft Office Suite, Adobe Acrobat, Visio, Lucidchart, and documentation automation tools (e.g., Sphinx, Jekyll).

Strong understanding of software development methodologies, particularly Agile, and familiarity with version control systems like Git.

Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams and interact with stakeholders at various levels.

A detail-oriented mindset committed to producing high-quality documentation that meets industry standards and regulatory requirements.

Experience in creating visually appealing diagrams and illustrations, with knowledge of graphic design principles applied to technical documentation.

Certification in technical writing or a related field (e.g., Certified Professional Technical Communicator) would be advantageous.

Preferred:

Bachelor's degree in Computer Science, Technical Writing, or a related field.

Knowledge of graphic design principles and experience creating visually appealing diagrams and illustrations.

Certification in technical writing or related field (e.g., Certified Professional Technical Communicator).

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