Freelance Desktop Support Engineer

Exp: 2+ years Base Skill Set : A+ Certification or equivalent experience Good working knowledge of Active Directory 2+ years' experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. Excellent customer service and communicationskills including providing VIP support Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365 Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units. Support of mobile devices Duties & Responsibilities: Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions. Duties shall include, but not be limited to: Diagnosing and troubleshooting desktop system,printer and operating problems Consulting and instructing users on hardware andsoftware questions/issues Collaborate with other IT Services Data Centerand Network Infrastructure teams Install, maintain and upgrade equipment and itsassociated infrastructure Runs diagnostic tests to isolate system problemsas well as proactive activities Operating Systems Windows, OS-X MS Office (Windows and knowledge of Mac)software Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window Base Requirements Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment Experience in working with a helpdesk operation,to include Windows and Mac clients 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone Self-starter that is able to collaborate actively withothers in a cross-functional team Proven attention to detail and high standards for quality Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary Skilled in documenting written troubleshootingsteps and instructions Business professional attire