Credit and Collections Representative

About XSE Group

XSE Group is an established nationwide provider of business technology solutions. Our unique integrated structure leverages tremendous buying power, superior global sourcing relationships, and a nationwide network of distribution centers to offer exceptional expertise, value, and service to our clients. We are a national leader in business technology supplies and equipment distribution. We have 35+ years of business under our belt, and many of our clients have stayed with us for decades. But, we don’t rest on our laurels, and we’re already looking ahead to future transformation.

Growth . Technology . Customer

Three words that guide our vision for continuous evolution. We stay ahead of market shifts and technological innovations to offer clients continuous support for their business technology ecosystems. Our growth plans are as ambitious as we are – new clients, new programs, new products and services – and we need the best and brightest commercial talent to join us on the journey.

About the Role

· As a Customer Credit Advocate, you will be trained in soft collection calls (i.e. business to business), work with Excel spreadsheets, and learn computerized accounting systems. You will contact our customers using a customer service style approach to gather payment information and release held orders for processing or collect on past due accounts based on written company policies.

Key responsibilities include:

· Cultivate a positive relationship with customers

· Successfully collect past due balances by contacting clients to collect outstanding payments

· Detail-orientated and independent worker

· Resolve any billing or payment issues

· Maintain accurate records of all collections activities

· Communicate with internal teams to resolve any outstanding issues

· Develop collection strategies to improve payment rates

· Negotiate payment plans with clients who are unable to pay in full

· Provide regular updates to management on collection activities and results

· Identify and escalate any potential legal or financial risks associated with outstanding payments

Benefits

· Total annual compensation of $40,000 – 45,000 depending on experience.

· Comprehensive wellness benefits including health, dental, and vision insurance.

· Employer-sponsored 401(k) plan and life insurance

· Employee discount programs

· Paid vacation, holiday, and sick time

We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.

· Prior collections or customer service experience is a plus, but we will train the right person.

· Professional communication skills with coworkers and customers

· Computer literate; Excel a plus!

· Strong motivation and drive to succeed- we need someone who wants to take on more duties and grow in this role.

· Proficiency in Microsoft Office with a focus on Excel required

· Demonstrated enthusiasm for and expression of our corporate values:

§ Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it a reality

§ Technologically Fluent: you integrate best-practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions

§ Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

· Monday-Friday work week

· Hours will be 8 AM to 5 PM EST, onsite in our Middletown CT office.