Telecommunications Analyst III

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For:
We are seeking a talented and experienced Telecommunication Analyst III to join our team. The ideal candidate will have 2-5 years of relevant experience in telecommunications, with a focus on video conferencing infrastructure, unified communications systems, and mobile device support and management.

Responsibilities:
- Participate in the design, implementation, and long-term management of telephony-related products and services.
- Collaborate with cross-functional teams to scope and launch new products, services, and features.
- Troubleshoot and debug VOIP integration and feature development issues.
- Optimize system performance and quality.
- Work with third-party vendors to deliver and integrate solutions for our client base.
- Develop, maintain, and execute disaster recovery and redundancy strategies.
- Solve complex technical issues and establish and maintain best practices related to compliance, security, privacy, and legal requirements.

Qualifications:
- Bachelor's degree in Telecom, Electrical Engineering, Computer Science, or related technical field, or equivalent practical experience.
- Minimum of 2-5 years of relevant experience in telecommunication analysis.
- Strong understanding of video conferencing infrastructure and endpoints management.
- Proficiency in unified communications systems such as Webex, PBX, and ACD.
- Experience in mobile device support and management.
- Knowledge of networking concepts including CUBE, SBC, SIP, H323, and VoIP.
- Preferred experience with vendors such as Cisco, Mitel, Zoom, AirWatch, Apple Business Management, and Microsoft.
- Excellent problem-solving skills and ability to work independently and as part of a team.
- Deadline-oriented with strong multitasking abilities.

About Codeworks:
Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

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