IT Business Analyst/Technical Writer

Strongbridge LLC has an exciting opportunity for an IT Business Analyst/Technical Writer with a technical writing and communication/training background to support our work with our government customer. The IT Business Analyst will support our application requirements management, technical and System Development Lifecycle (SDLC) management and updates, user guide updates, and training for a suite of proprietary Government business applications and systems. Candidate must be clearable at the Public Trust level and be a US Citizen or Green Card holder.

Responsibilities:

• Serve as part of the team performing reviews and updates of application business needs, requirements, system documentation, quality, and process compliance.
• Maintain a repository of documentation, software guides, policies and training materials to include version history.
• Assist with periodic audits of documentation and materials to verify compliance with content, security, and policy standards.
• Develop and maintain a library of live classroom/video teleconference based user training on the supported application suite.
• Develop and maintain user self-training and self-help materials to include downloadable quick reference guides, web pages and web-based videos.
• Deliver training through a variety of means such as virtual meetings, videos, classroom-based sessions, and user reference guides.

Basic Qualifications:

• Min 5 years' experience in IT-related operations and/or management environment, including development and maintenance of SOPs, requirements, system documentation, customer stakeholder communications, and similar tasks.
• Min 5 years' experience in developing and delivering IT user training, particularly in the area of specialized proprietary applications, and preferably in support of Government contracts.
• Strong organizational skills, attention to detail, and attention to schedule requirements.
• Strong written communication skills, to include technical documentation, user software guides and training materials, SOPs, etc., including text and graphics. Excellent grammar, spelling, and the ability to write content for targeted audiences is required.
• Strong verbal communication skills, to include virtual and in-person meetings, online and in-person training, including the ability to engage with a broad range of stakeholders of all technical levels.
• Proficient in Microsoft Office products, Adobe Acrobat, and video teleconferencing software such as Microsoft Teams.
• Ability to work effectively in a fast paced and demanding environment

Desired Qualifications:

o ITIL certification or other ITSM implementation experience
o Experience in Government software development, application support, or related areas
o Knowledge of ISO and CMMI
o Experience in application user interface design and functional testing

o Experience working in Azure DevOps environment

Headquartered in Sterling, VA, Strongbridge LLC is a key provider of IT services and engineering to the Federal Government. Strongbridge has extensive experience and knowledge in systems engineering, IT services, strategic communications and program support. Strongbridge is financially secure and a trusted partner that treats our customers, partners and employees with integrity and respect.

Enhance Your Career as Part of Our Team:

Strongbridge is a robust and agile small business led by seasoned government contracting executives with the quality processes and management controls of a large business. Our program management processes and techniques are based on industry best practices, and certified by external auditors, ensuring low performance risk. At Strongbridge, we are not only committed to providing our employees with the opportunity to pursue their careers, but we also foster a work environment that allows for mutual respect, open lines of communication and rewards for those who contribute to the company's success and growth. To ensure the highest level of employee satisfaction, we offer a competitive benefits package. Only by recognizing the importance of a balanced work/family life can we ensure loyalty to our company and the highest level of client satisfaction. With outstanding benefits, an exciting work environment, and ample opportunity for growth, Strongbridge is the obvious choice for the business and technology leaders of today and tomorrow.

Strongbridge offers an expansive benefits package including: health/dental/vision/life/short and long term disability insurance, paid time off, paid holidays, education assistance, and 401k w/company match.

Strongbridge is a proud Equal Opportunity and Affirmative Action Employer (EEO/APP). Strongbridge embraces diversity by providing equal employment opportunities for all individuals regardless of race, color, sex, national origin, religion, age, marital status, pregnancy, sexual orientation, gender identity, genetic information, and status as an individual with a disability or protected veteran. Strongbridge also maintains a drug-free workplace.

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