SMART CLINIC SUPERVISOR

About Whitman-Walker Health

Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthily, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.

Job Summary

This role will provide oversight and supervision in our SMART (Sexual Medicine, Acute Rapid Treatment) Clinic for acute health concerns. The supervisor will collaborate with the care team to ensure linkage to primary, behavioral health, SUD, and/or dental care, PrEP navigation, STI/HIV testing, STI/HIV counseling, STI treatment administration and scheduling, and other clinic needs. This position also collaborates with a healthcare team to improve patient outcomes and satisfaction. Must be comfortable working with diverse patients and staff and provide services in accordance with Whitman-Walker Health’s mission.

Core WWH Primary Essential Duties:

• Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrates excellent customer service by identifying and exceeding customer requirements.
• Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
• Participates in organizational quality and performance improvement activities.

Role Specific Primary Essential Duties:

• Provide oversight for administrative support using all required modalities including but not limited to scheduling as needed, scanning, and uploading patient documents, obtaining clinician signatures, and coordinating the completion of all required forms for procedures, prior authorizations, and radiology and specialty referrals.
• Daily Team Review of clinical schedule to promote efficiency, communication, and advanced preparation among all members of the medical team.
• Use independent judgment to adapt workflow and troubleshoot issues as they arise during SMART Clinic.
• Supervise the day-to-day activities of SMART Clinic Coordinator(s) and keep their training up to date.
• Assists in follow-up and linkage to primary, behavioral, SUD, PrEP Clinic, and/or dental care for SMART appointment visits, including handoff to care navigation, nurse care managers, PrEP navigators, and other support services at WWH.
• Support funded research and surveillance projects within the department.
• Oversee STI kit-making and organize volunteer kit-making events.
• Place standing orders per protocol for routine STI/HIV screening.
• Provide negative laboratory testing results to patients.
• Delegate's completion of monthly STI-positive reports to be submitted to DC DOH and HIV-positive tests submitted as needed to DC DOH and CDC database.
• Participates in quality improvement activities at Whitman-Walker.
• Work is integrated between all WWH departments and outside agencies as clinically appropriate.
• Efficiently and accurately documents and maintains records within the Electronic Medical Record (EMR) based on WWH guidelines and standards.
• Answers telephone and intercom calls for the SMART clinic and provides information or relays messages to clients and medical staff.
• Routinely participates in monthly/weekly interdisciplinary SMART team meetings.

Budget Responsibilities

No direct budget responsibilities.

Management Responsibilities

No personnel management responsibilities

Core WWH Knowledge, Skills, and Talents Required:

• Ability to work independently with minimal supervision.
• Ability to manage time and effort to meet strategic objectives.
• Knowledge of principles and processes for providing excellent customer service, both internal and external.
• Knowledge of all applicable WWH policies and procedures.
• Excellent oral and written communication skills.
• Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.
• Analytical skills are necessary for the preparation of accurate, concise, and comprehensive reports.
• Ability to maintain records and information in an accurate, timely, and confidential manner.
• Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
• Flexibility to work various shifts, including afternoon, evening, and weekend shifts as necessary.
• Flexibility to work within the organization's various locations as necessary.
• Commitment to health equity.

Role Specific- Knowledge, Skills, and Talents Required:

• Fluency in medical terminology.
• Knowledge of eCW preferred.
• Knowledge of Sexual Health, HIV treatment and prevention, addiction medicine, and clinical environments.
• Excellent clinical and communication skills.
• Able to provide culturally sensitive medical services to a diverse client population.
• Able and enthusiastic to work in an acute care setting.
• Easily applies knowledge and sensitivity to gay, lesbian, bisexual, and transgender issues in healthcare.
• Knowledge of local, state, and federal regulations as it relates to health care.
• Able to manage and delegate work in a fast-paced clinic setting.
• Able to work collaboratively and respectfully with other members of the care team.

Education and Experience Required

• Bachelor’s degree or equivalent work experience required.
• 2 years of experience in a medical setting is required.
• 2 years of experience working with a broadly diverse population and the ability to work harmoniously with diverse groups of individuals are required.
• 2 years of experience working with members of the Lesbian, Gay, Bisexual, Transgender, Gender Expansive, Queer, Asexual, and Intersexed communities preferred.
• 2 years of experience working with people living with HIV or issues related to HIV care preferred.

Working Conditions:

Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and organization events.

Physical Demands:

Lifting: No more than 20 lbs. and infrequently.

Movement: Standing and sitting for long periods.

Visual: Long periods on computer.

Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.

Communication: Direct and indirect communication. Written and verbal competency.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.