Veterinary Client Care Coordinator

NEW ENGLAND CAT CARE

Woodbridge, CT

$24 to $29 Hourly
Full-Time

Job Description

Veterinary Client Care Coordinator

The Veterinary Client Care Coordinator serves as the primary point of contact between the veterinary clinic and its clients. This role combines administrative tasks with customer service responsibilities to ensure the smooth operation of the clinic and the satisfaction of its clients. The Client Care Coordinator plays a crucial role in managing appointments, communicating with clients, and facilitating the overall client experience.

If you're ready to be the glue that holds our office together and thrive in a dynamic environment, we want to hear from you! Apply today with your resume and cover letter showcasing why you're the perfect fit for our team.

Key Responsibilities:

Client Communication:
- Greet clients warmly, both in person and over the phone.
- Answer client inquiries regarding services, appointments, pricing, and general pet care.
- Provide information about clinic policies, procedures, and services.
- Handle client complaints and concerns with empathy and professionalism, escalating when necessary.
- Maintain clear and effective communication channels with clients throughout their interactions with the clinic.
Appointment Scheduling and Management:
- Assist and/or schedule appointments for clients, ensuring efficient use of clinic resources and proper allocation of time.
- Coordinate with veterinary staff to accommodate urgent or emergency appointments.
- Manage the clinic's appointment calendar, ensuring accuracy and completeness.
Administrative Support:
- Maintain client records, including personal information, medical history, and billing details, in compliance with privacy regulations.
- Process payments, issue invoices, and manage client billing inquiries.
- Perform general administrative tasks such as filing, scanning, and data entry.
Client Education and Support:
- Provide basic information on pet care, nutrition, and preventative healthcare to clients.
- Assist clients with completing necessary paperwork, such as consent forms and insurance claims.
- Educate clients about clinic services, promotions, and wellness programs.
- Follow up with clients after appointments to ensure satisfaction and address any additional concerns.
Team Collaboration:
- Collaborate with veterinary staff to ensure seamless coordination of client care.
- Communicate effectively with veterinarians, veterinary technicians, and other support staff to relay client information and facilitate patient care.
- Participate in staff meetings and training sessions to enhance teamwork and service quality.

Qualifications:

High school diploma or equivalent; additional education or certification in customer service or veterinary assistance is a plus.
3-5 years’ experience as a Client Care Coordinator in veterinary healthcare or related field a must.
Strong communication skills, both verbal and written, with the ability to interact effectively with clients and colleagues.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in basic computer skills, including email, word processing, and appointment scheduling software.
Compassion for animals and their owners, with a genuine interest in providing exceptional client service.