Training Manager

Company Profile

Medicines are powerful—they can prevent and heal disease, but they can also be costly, ineffective, or even harmful if not prescribed and taken correctly. The team at Mosaic Pharmacy Service is helping people get more from their medicines™. 

Mosaic Pharmacy Service is a “closed door” pharmacy that provides comprehensive pharmacy care to medically complex and vulnerable seniors, across the country. We provide a patient-focused, pharmacist-driven care model in collaboration with health systems and health plans. Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes. Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity. 

Job Profile

Demonstrating ownership of the training function, the Training Manager will design, develop, and deliver effective employee training and development programs to promote a highly engaged workforce that is constantly improving its skills and capabilities. The Training Manager will focus on the effective orientation of new employees, building and delivering effective and sustainable training programs for all levels of the company, and developing management into more effective leaders. This role will primarily focus on the training needs of Mosaic Pharmacy Service and will also deliver programs to all levels of the organization (including parent-company RxAnte) in order to drive talent strategy and meet business objectives. The role reports directly to the Chief Human Resources Officer and is based in Sterling, VA.

Duties/ Responsibilities:

• Partner with key stakeholders to identify needs, define, and establish a long-term learning and development strategy for RxAnte and Mosaic Pharmacy Service.
• Create and execute an annual training curriculum to address employee onboarding and compliance, role and job level-linked training, and talent development needs intended to improve skills, increase engagement, and drive retention while preparing employees for the next step of their career path.
• Design training courses using effective and contemporary learning methods, develop relevant training materials, and ensure training programs are engaging, suitable, and impactful.
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
• Establishes a comprehensive training and development curriculum for all jobs from front-line pharmacy workers through senior management.

• Collaborates with vendors and third-party training providers as circumstances warrant.

• Maintains records of training and development activities including attendance, assessment results, and retraining requirements.
• Prepares, manages, and reports on training budget.
• Builds a culture of leadership and continuous learning.
• Performs other related duties as assigned.

Required Skills/ Abilities:

• Ability to manage and measure the training development process: communicating a shared vision for success, setting clear objectives and measures, monitoring progress and results, and designing feedback loops.
• Excellent verbal and written communication skills with strong graphic design ability.
• Thorough understanding of training processes.
• Ability to moderate large groups and demonstrate strong presentation skills.
• Ability to handle multiple projects or tasks while effectively prioritizing to meet deadlines in a fast-paced, dynamic organization with the ability to align quickly to changing priorities.
• Key skills, such as coaching, influencing, facilitation, process development, analysis and problem solving, prioritization, time, and relationship management.
• Strong interpersonal skills with a proven ability to present, communicate, build relationships, and manage well at all levels of the organization.
• Adept with a variety of multimedia training platforms and methods
• Basic financial acumen and ability to maintain a basic budget.
• Proficient with Microsoft Office Suite and related program software. Ability to administer Learning Management System technology.

Education/Experience Requirements and/or Preferences:

• Bachelor’s degree in communications, Organizational Development, Human Resources, Education, or related field required.
• At least 3 to 5 years of related experience.  
• Experience with e-learning and multimedia learning technologies.
• Certified Professional in Learning and Performance (CPLP) credential a plus.
• Healthcare and/or pharmacy industry experience highly desired.
• Position is based at the company’s dynamic work environment in Sterling, VA.