Call Center Representative

The Connecticut Humane Society is looking for a dynamic, customer service oriented individual to work in our Call Center. This position will be located at our Newington location. The candidate will be responsible for answering and handling all incoming call, and re-routing them as needed. They will provide general information on the society and answer questions about our programs and services. When the call volume is low this position will place follow up calls to adopters and do short phone surveys with the clinic's clients. This position will also rotate through the general call answering, follow up calls and working directly to set up client appointment in the clinic. They will need to perform administrative tasks such as entering client or animal date into our clinic or shelter software.

Position Overview
Title: Call Center Representative

Overview: This full time position is benefit eligible. This position is ideal for who is able to deal with different communication styles. We are looking for a customer service oriented individual who can work well within a team. Interested individuals must be able to handle multiple priorities and enjoy a busy call center environment. This position includes a weekend schedule.

Connecticut Humane Society is an Equal Opportunity Employer M/F/D/V.

Location: UNITED STATES, Newington, CT
Position Type: Full Time
Pay Type: Hourly (Non-Exempt)
Pay Range: $17-19/hr US
Days / Hours of Operation: Tuesday through Saturday, 8:30am to 5:00pm.

Requirements

• Education: High school diploma.
• Experience: One to two years' experience working in a customer service position. Prior reception experience preferred
• Skills: Weekend work required.
• Technology: Microsoft Office, basic office machinery, data entry and multi line phone systems.