Customer Service Rep - Receptionist

Welcome to Carolina TotalCare, PA, a distinguished health and wellness facility deeply committed to transforming lives. We are currently seeking a dedicated individual to join our team as a full-time Customer Service Rep - Receptionist in the vibrant city of Concord, NC.

PAY, BENEFITS, AND SCHEDULE

Enjoy a competitive pay scale ranging from $15.00 to $18.00 per hour, along with comprehensive benefits. This includes:

• 8 days of paid time off (PTO)
• 6.5 days of holiday pay
• Exclusive discounts on supplements
• Paid training certifications
• Monthly bonuses
• Covered chiropractic healthcare
• Additional therapies for yourself and your immediate family

Your workweek will consist of 4.5 days, from Monday to Thursday, with extended hours from 8:30 AM to 6:15 PM. Fridays offer a shorter day, concluding at noon. Embrace a structured schedule that values your time and commitment.

YOUR ROLE

As a Customer Service Rep - Receptionist, your role is pivotal in ensuring the smooth operation of our health and wellness facility. You'll handle various responsibilities, from answering phones and responding to emails with a welcoming demeanor to efficiently managing patient check-ins and outs. Your tasks extend beyond administrative duties; you'll be the friendly face welcoming new patients, managing scheduling, and contributing to the overall flow of our office. Engage in collaborative efforts with our providers, run internal marketing initiatives, and maintain an active presence on social media platforms. Each day offers a unique blend of responsibilities, all centered around delivering exceptional customer service.

QUALIFICATIONS

• High school diploma or equivalent
• 5+ years of customer service experience
• At least 1 year of experience with Microsoft Office
• Outstanding customer service, interpersonal, and communication skills

Additional schooling or certifications are preferred. Front Desk experience in a Chiropractic, Medical, or Dental Office is extremely helpful.

LEARN ABOUT OUR COMPANY

Carolina TotalCare is dedicated to providing comprehensive, natural state-of-the-art healthcare to our patients. Our integrated team of multi-specialty providers follows a patient-centered approach to optimize health and function. We believe in treating the whole body as an integrated system and offer a range of services, including chiropractic care, spinal decompression, weight loss, class 4 laser treatment, a specialized neuropathy program, nutrition, and home therapies. As part of our team, you'll be part of a family-focused practice that is driven by the values of excellence, empathy, and respect.

WE CAN'T WAIT TO HEAR FROM YOU!

If you are a dedicated individual with a passion for customer service and a desire to contribute to a healthcare team, we encourage you to submit your application today. Our initial 3-minute, mobile-friendly application is designed for your convenience.