Assistant Games Manager - HB LEISURE at SeaWorld Orlando

We’re looking for talent that believes in having fun. At HB Leisure, you’ll get to be a part of an exciting industry, where the days and nights are fast-paced and work with a diverse set of co-workers driven by their enthusiasm for helping people have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. We currently have an exciting new opportunity for an ASSISTANT GAMES MANAGER to join our team!

Primary Responsibilities:

• Responsible for assisting in leading all aspects of 50+ staff members to ensure the highest levels of safety and guest enjoyment.
• Maintain a safe work environment for both team members and guests through effective training, policies and procedures
• Effectively and quickly resolve guest concerns.
• Conduct effective and regular conversations with games staff to ensure individual development and goals are being met
• Ensure compliance of supervisors and team leaders with company policies and procedures
• Conduct training for current and new employees ensuring a well-trained, motivated staff.
• Oversee payroll functions for team members ensuring accuracy and timeliness
• Work closely with park management for events and park-related activities
• Maintain a games area presence through frequent contact with team members and guests while assessing needs in each area – staffing, maintenance, cleanliness, signage, and safety
• Ability to work varied shifts to include nights and weekends as needed.
• Performs other duties as assigned

Qualifications:

• MINIMUM of 1 year experience in supervisory position leading a team with a wide range of ages
• Ability to work nights, weekends and holiday periods to meet business needs. Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Commitment to providing exceptional service to customers and support to team members.
• Able to work in a fast-paced location and work nights, weekends and holidays
• Able to build a team and/or inherit a team successfully
• Goal-oriented, self-motivated, creative, flexible and adaptable to new situations.
• Able to multitask, remain organized and be able to prioritize
• Outstanding interpersonal skills
• Basic computer skills (MS Office)
• Ability to travel, a plus

Physical Job Requirements:

• Continually required to stand

• Continually required to walk

• Continually required to utilize hand and finger dexterity

• Continually required to talk or hear

• Continually exposure to wet and/or humid conditions (non-weather)

• Continually exposure to outside weather conditions

• Continually exposure to extreme heat or cold (non-weather)

• Frequently required to climb, balance, bend, stoop, kneel or crawl

• Frequently required to lift/push/carry items up to 25 pounds

Benefits & Perks

Competitive Compensation, Medical, Dental, Vision, 401K, Team Member Merchandise Discounts, and More!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

HB Leisure is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for employees and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.

We only hire individuals authorized for employment in the United States.