National Account Manager; Office Services

Managing delivery of operations of the Office Services Department across multiple location/states. This position requires an individual with a minimum of 5 years leadership experience, along with a proven track record of managing multiple locations for the following service lines: mail, shipping/receiving, facilities, and other related office services. They will have the ability to identify and resolve potential issues proactively.

RESPONSIBILITIES:

• Develop and manage services within multiple states, ensuring optimization of resources, vendors, and budgets.
• Ensure office services are being handled according to expectations and with necessary expediency; manages workflow and productivity.
• Supervise staff including daily activities, goal setting, team meetings, performance reviews, and hiring.
• Ensure all supplies are ordered, tracked, and stored according to expectations.
• Prepare and track Office Services metrics including budget tracking, volumes for all services, SLA compliance, and project tracking oversight.
• Prepares monthly and quarterly reporting.
• Ensure staff is meeting quality and productivity standards at all times; production targets are met daily, weekly, and monthly.
• Oversees proper maintenance and usage of all equipment and supplies.
• Interface with client, operations team, and all stakeholders as necessary.
• Identifies and recommends service enhancements and value adds to client.
• Manage budget and control expenses effectively.

QUALIFICATIONS:

• 4-Year college degree is preferred; or equivalent experience in related field.
• Strong proficiency in Microsoft Product Suite; Word, Excel, PowerPoint, Outlook, and Teams.
• Requires proven track record of operational leadership; 5-7 years of related experience in production, office services, facilities management; extensive management experience.
• Proven track record in a team environment, leading productive relationships with colleagues, team members, management, and clients.
• Exceptional operational expertise including quality and Six Sigma process improvement and problem-solving skills.
• Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining, and developing staff.
• Demonstrated ability to balance tactical business needs with strategic decisions.
• Ability to build strong working relationships with internal/external stakeholders.
• Capable of solving complex and unique problems with significant impact on the business.
• Exceptional interpersonal skills, excellent analytic, verbal and written communication skills.