In-Store Customer Experience Representative/Sales

Make your future brighter by joining the Capitol Lighting team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924.

We are looking to add a FULLTIME In-Store Customer Experience Representative/Sales to our growing team. In this role you will interact and respond to customers to provide excellent service, while handling transactions including purchases, returns, exchanges, inquiries and complaints in the best interest of both the customer and the Company.

Requires interaction with customers, salespeople, warehouse workers, office personnel and management to provide information in response to inquiries about products and services and to handle sales, service, and resolve customer issues.

As a Full-Time – In-Store Customer Experience Representative/Sales, you will enjoy the following great benefits:

• Premier Medical, Dental and Vision insurance
• Paid Vacation and Holidays
• 401(k) Plan
• MUCH MORE!

• Requires a pleasant, friendly demeanor.
• Ability to clearly communicate information and ideas verbally and in writing.
• Ability to use automated information systems to analyze the customers' situation.
• Empathy for the customers' situation and a desire to generate customer satisfaction.
• Ability to handle complaints and remain calm in difficult situations.
• Detailed oriented and ability to multi-task.
• Computer skills necessary; working knowledge in database software (Microsoft Office, Outlook, Excel and Storis), credit card processing machine; ability to learn CRM data base application.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

EOE