Receptionist

Eastern Staffing & Recruiting is looking for a Receptionist in the Broome County, NY area. This position will be responsible for the primary cemetery contact with our families. This individual will respectfully and compassionately guide a family through the process of making final arrangements. They will also perform post-burial follow-up with the family. This position requires an individual who is caring and understands how to counsel, console, sell, and advise a family on how to complete this important life mission.

Responsibilities

• Maintain a high standard of satisfactory service consistent with the company
• Perform office administrative duties including answering the phone, filing, ordering supplies, securing insurance certificates from vendors doing business in our cemeteries.
• Guide and assist families with the selection of burial options, pricing, memorialization, monuments, foundations, floral program. Educate the family regarding our cemetery regulations and guidelines. Notify Operations personnel as necessary.
• Accompany families to the lot and mausoleum locations.
• Prepare and explain the sales contract with the family. Secure their signature, deposit and secure payment options in accordance with the administrative office requirements.
• Develop a cooperative and mutually helpful relationships with our stakeholders including the Funeral Directors, Monument dealers and others. Become aware of each other’s needs and how we can improve to work together more productively.
• Coordinate arrangements with the Funeral Director and Cemetery Operations personnel. Prepare all necessary forms, and record information for the cemetery and Bureau of Vital Statistics. Secure proper authorization for burials from the surviving family members. Prepare and mail out follow-up letters and mass cards to the families of the deceased. Obtain necessary authorization for welfare and other special consideration burials. Complete and file Medicaid letters as necessary.
• Resolve family complaints and engage other cemetery personnel as necessary to assist. Documents complaints and writes up work orders for Operations personnel.
• Responsible for the accuracy of sales and cemetery inventory records.
• Abide by the cemetery rules and regulations to optimally serve family needs in a consistent manner.
• Support Genealogy requests in a professional and courteous manner.
• Recommend ideas for continuous improvement of the overall sales and office procedures and actively participate in staff meetings.
• Provides administrative and marketing support.

Requirements

• Two (2) - Five (5) years experience working in an office environment.
• High School Diploma preferred but not required.
• Exceptional customer service skills
• Strong Microsoft applications experience (Excel, Word, Outlook)
• Strong ability to multitask and strong organizational skills
• Strong client/colleague communication skills
• Positive attitude and ability to work in a team environment
• The employee must have the flexibility to work Saturdays on a rotational basis.

Qualified candidates, please apply. Thank you for your interest in our position!

Eastern Staffing & Recruiting is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veterans status, or any other legally protected basis.