Manager of Tuition Assistance, and Enrollment Services

Title: Manager of Tuition Assistance, and Enrollment Services Classification: Exempt

Department: Finance Office Status: Full-Time, 12 Month

School Day: 8:00am - 4:00pm Reports to: Controller

School Description

Founded in Chicago in 1876, Sacred Heart Schools at Sheridan Road (Hardey Preparatory for Boys and Academy of the Sacred Heart for Girls) are independent, Catholic, single-sex elementary schools committed to academic excellence within the context of a Christian, faith-based community. The educational mission is deeply rooted in the 200-year tradition of the Society of the Sacred Heart and shared with the Network of Sacred Heart Schools located in 30 countries; including 25 schools in the United States and Canada. The essence of this tradition is the total development of each child: spiritual, intellectual, social, emotional and physical. Our girls and boys are taught in single-sex classrooms, but follow a similar curriculum and share in many activities. With a total enrollment of approximately 600 students, the Schools are organized into three academic divisions each led by a division head.

Position Description

The Manager of Tuition Assistance and Enrollment Services upholds the mission of the Network Sacred Heart Schools as expressed in the Goals and Criteria and the mission statement of Sacred Heart Schools, Chicago as approved by the Board of Trustees. The Manager reports to the Controller and works closely and collaboratively with the Head of Schools, Institutional Advancement, division heads, their teams to advance the mission of Sacred Heart Schools with oversight of the Tuition Assistance Program including recruitment, application, enrollment, and retention of participating students and families. The Manager supports the annual re-enrollment process in collaboration with the Controller and the Director of Admissions.

Essential Job Functions:

Tuition Assistance Program Management

• Manage the School's Tuition Assistance Program including communications, partnering with third party processor, application evaluation, and grant awards.
• Manage all aspects of financial assistance: tuition, extracurricular activities, field trips, and other ancillary programming; coordinate financial assistance efforts among Admissions, Finance, Development, and other student services departments.
• Develop and execute tuition and financial assistance strategies that incorporate best practices and program efficiencies, and align with the school's mission, budget, and objectives.
• Shepherd applicants through the tuition assistance process and communicate directly with families to ensure all required documentation is received.
• Coordinate and execute the analysis of student needs and determination of student awards; evaluate supporting documentation in relation to each family's application submission and make/communicate adjustments as needed.
• Communicate results of application review to families and manage appeal process to resolve any issues that may arise.
• Foster high ethical standards, integrity, and respect for colleagues, alumni/ae, parents, and students throughout the tuition assistance process.
• Maintain management reports and tracking of key metrics.
• Establish and document tuition assistance processes, including information presented and the Tuition Assistance calendar.
• Support other projects and initiatives as needed.

Student Enrollment, Billing, and Retention

• Support the management of the re-enrollment process for returning students in coordination with the Admissions department.
• Coordinate with Admissions to verify admissions and enrollment data to ensure accurate and timely records.
• Oversee and manage billing processes for all items, ensuring accuracy and timeliness in invoicing and payment processing, including monthly reconciliation to maintain financial integrity.
• Work with the Preschool Director and Admissions Office to support the advancement of the preschool through enrollment, tuition assistance, and student billing.
• Support school leadership in areas of strategic planning as needed for recruitment that leverages the school's enrollment and Tuition Assistance Program.

• Partner with school leadership and management, as appropriate, to help identify families at risk of withdrawal due to finance-related challenges as well as possible preventative action steps.

Qualifications:

• Bachelor's degree; experience in accounting or finance preferred.
• 5+ years of relevant and progressive experience. Any work in the education field a plus.
• Consistent record of excellence, achievement, leadership, creativity, and initiative.
• Excellent verbal and written communication skills.
• Independent self-starter with service orientation.
• Detail-oriented with strong analytical and problem-solving skills.
• Demonstrated ability to achieve quality results in an efficient and timely manner.
• Excellent organizational skills with the ability to multi-task and collaborate well with others.
• Advanced skills in Microsoft Excel and the proficiency to learn and adapt to various computer systems and applications. Experience with Blackbaud software a plus.

To Apply

Apply directly at the School's website (www.shschicago.org) in the Career Opportunities section, submitting a cover letter and resume.

Sacred Heart Schools is an equal opportunity employer and does not discriminate.