Resident Services Manager

$1,500 Sign-on Bonus Included! 

Who We Are

Core Spaces is a vertically integrated company focused on acquiring, developing, and managing residential properties that create a better life for everyone under our roof. From world-class amenities and progressive design to client service with a hospitality driven approach, we create spaces where people want to be. Core Spaces is proud to be a People-First organization and our culture is our greatest asset. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better).

What We Do

Core Spaces provides living spaces and services that create a better daily life for its residents. Our projects are thoughtfully designed, customized, developed, and managed to create extraordinary lifestyle experiences that are as unique as their respective markets. Since our founding in 2010, Core has consistently delivered award-winning developments in top markets across the country. We currently own and/or manage 47 properties nationwide, totaling over 8,500 units and 23,000+ beds - and have a pipeline of over 40,000 units and beds in various stages of development and acquisition. For more information, check us out at: www.corespaces.com.

Benefits That Matter

• A culture that provides you a sense of belonging
• Competitive market pay that values your contributions
• Generous PTO to disconnect or celebrate life milestones
• Paid 16 holidays to celebrate with those who matter most
• Paid Family Leave Plan that begins after 90 days
• Paid Volunteer time off to give back to your community
• Robust health plan options that begin within at least 30 days of your employment
• Wellness allowance and perks, including a yearly subscription to a meditation app
• An environment that provides you a voice to share your perspectives
• Employee Assistance Program (EAP) for access to confidential support services
• Company retirement options including 401(k) + matching & Roth account option

Position Overview

The Resident Services Manager oversees daily customer service and resident retention tasks. Responsibilities include managing resident renewals, replacements, and conflicts, conducting prospect tours, executing marketing activities, and enhancing resident retention. The role may also involve additional clerical or office tasks as required.

What You Will Do

Resident Management

• Managing all disputes between roommates.
• Handling of all resident replacements/relets.
• Manages resident's and guarantor's concerns to the best of their ability in an effort to minimize escalation to Community Manager
• Responsible for customer service regarding questions/concerns
• Regularly collaborates with the Maintenance Supervisor and Property Manager on recurring issues and work order updates, ensuring transparent communication with residents.

Surveys & Reporting

• Work with the Director of Sales and Reputation Management, including regular check-ins, to ensure reputation goals are being met
• Responsible for creating and executing quarterly Reputation Management Plans, and reviewing them with the Director of Sales and Reputation Management and Property Manager
• Oversees resident surveys and focus groups to gather feedback, identify improvements, and shares findings with Property, Maintenance, and Regional Managers
• Formulating necessary action strategies based on the feedback received from Focus Group discussions.
• Responsible for conducting resident experience calls (minimum of 10 per week)[1]

Leasing & Marketing

• Provide necessary support in marketing and leasing operations, which includes leading tours and following up with prospective residents
• Responsible for planning, implementing, and performing marketing duties and tenant events

Compliance and Standards:

• Ensure compliance with all company policies, procedures, and legal requirements.
• Uphold brand and company standards, ensuring that the property is consistently presented in an exceptional manner.

Special Projects and Reporting:

• Collaborate with the Property Manager on special projects and assignments.
• Complete all assigned HR/People Operations-related tasks.

Other:

• Must be able to work a full shift / required work schedule
• Must be available for additional hours including evenings, weekends, and overtime when necessary
• Must be available to assist with move-outs, turn, and move-ins that extend beyond normal full-time hours

Ideally, you'll have

• High School Diploma or Comparable Degree, Demonstrated Leadership Skills
• 1+ years of property management experience
• Proficient in Office Products and Windows and Apple operating systems.

You'll crush it if you have experience with

• Student Housing Experience
• Experience with Entrata software

Organizational Structure

Reports to: Community Manager

Direct Reports: N/A

Disclaimer: Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.