Bell Person - Hilton Garden Inn West

Bell Person

SUMMARY:

Bell Person provides a luxury guest service by greeting and escorting guest to their rooms. Open Doors and assist guest/visitors entering and leaving property. Inform guest of property amenities, services and hours of operation and local areas of interest and activities. Identify and explain room features to guest.

RESPONSIBILITIES:

• Maintain lobby, front door, bell stand, and luggage room cleanliness and order. Markets the entire hotel when rooming a guest.
• Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
• Reads log book daily.
• Keeps up-to-date on in-house groups and functions. Follows all rooming procedures.
• Issues proper luggage tags, stores bags properly, cross-reference when issuing.
• Ensures deliveries/luggage are brought to correct rooms. “Posts up” - demonstrating a readiness to help.
• Facilitates prompt handling of guest luggage and needs during peak periods.
• Completes own share of last man duties, showing rooms, delivering messages, etc.
• Assists in the maintenance upkeep of the bell closet and carts.
• Works systematically so as not to lose luggage.
• Operates bell carts with care, so as not to damage property or cause injury.
• Deliver guest valet laundry in a prompt manner.
• Able to accurately give directions and information regarding the immediate and metro areas.
• Demonstrates thorough knowledge of all emergency procedures.
• Ensures that all checklists and responsibilities are completed by the end of shift.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by Management, of which employee is capable of performing.