Care Coordinator

NOVA, a Care Advantage company, is a TOP WORKPLACE award recipient, as well as being voted BEST IN HOME CARE. We offer purpose-driven work, and the opportunity to make a difference in the lives of seniors in our community. We are the largest privately-owned home care company in the mid-Atlantic, and the future looks bright indeed, as we continue to grow as part of an ambitious expansion plan. We currently seek a talented Care Coordinator for our Fairfax office. We offer a work life balance career that provides 17 days of paid vacation yearly, along with 10 paid company holidays and a competitive wage.

Essential Scheduling responsibilities include:

• Match-making appropriate caregivers with clients, based on needs, criteria, preferences, and experience
• Working as liaison between clients and field personnel to ensure smooth relationships
• Ensuring availability of caregiving team members; maintaining current records and updating computer data in timely manner
• Constantly making appropriate decisions and judgments while organizing assignments in an efficient way
• Demonstrating flexibility in responding to urgent situations such as emergencies, assignment or scheduling changes, and reporting to appropriate office employee and/or field personnel
• Overseeing the activities of field personnel, assessment of performance, and taking appropriate action to ensure accountability and compliance
• Creatively putting together the puzzle pieces of the schedule in a fast-paced environment, with a calm and client-centered focus
• Working closely with branch team members to ensure a high-energy, cohesive hub of activity

This role is cross-trained to be an effective team member who can handle any situation, any question that arises. The position is the face of the company, and the "warm welcome" for all new clients that choose Care Advantage for home-based care.

What qualities do you need to fit this role well?

• Energy, commitment, drive and a true passion to achieve goals.
• A solid work ethic, a creative problem-solver, who puts client and caregiver needs first
• Flexible attitude that allows this role to pivot as needed, to tend to new needs
• Seeks growth, career development, success, and has a big-picture view of the future
• Compassion, understanding, and a desire to serve

Requirements:

• High School Graduate or G.E.D. equivalent, with two years' work-related experience
• Previous scheduling, medical and telephone experience helpful; computer literacy
• Organization and time management skills; communication abilities, attention to detail

To join a dynamic company, a growing force in home-care, and to be part of a truly caring family of employees, we welcome you to apply today!

Location: 22030, 22031, 22032, 22034, 22038