Dispatcher

Qualifications:

• Transportation and Dispatch experience required
• Computer skills (Outlook & Microsoft Office
• Self-starter with strong attention to detail and decision-making
• Excellent verbal and written communication skills
• Ability to handle stressful situations and make decisions with confidence
• Strong logistical, analytical, and problem-solving skills

Responsibilities:

• Work directly with customers to identify solutions that meet their specific needs
• Proactively facilitate problem resolution with shipments at risk or not meeting customer requirements
• Build effective business relationships with customers, drivers and partner carriers
• Act as a liaison between the customer, driver, and internal departments responsible for follow-through of execution
• Develop and execute strategies to maximize fleet utilization and account profitability
• Drive revenue by bidding on freight, and create margin by negotiating rates with partner carriers
• Review driver check calls to determine driver location and estimated delivery times
• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)
• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary
• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability
• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated
• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings
• Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments
• Ensure the awareness of and enforce company policies
• Maintain records pertaining to driver performance and productivity
• Other duties may be assigned