Customer Service Representative

Octagon Consulting LLC

Houston, TX

Full-Time

Job Description

JOB DESCRIPTION

The primary purpose and responsibility of this position is to collect monies on behalf of our clients while maintaining compliance and professional office standards. Collector will utilize various collections strategies and methodologies to attempt to contact consumers to negotiate payment in full of payment arrangements on debt within federal, state, and client collection guidelines and laws.

Essential Duties and Responsibilities:

Take inbound and outbound phone call to collect monies by negotiating payment terms and methods when right party is reached.
Reviewing account information in database and/or asking probing questions of the consumer in order to better understand potential objections to payment.
Monitor debtors accounts and follow-up to ensure payments are made in a timely manner.
Utilize various skip tracing techniques and collections strategies to locate right parties in order to collect monies.
Revie accounts to identify adjustments, discrepancies, and create a request for resolution.
Handle debtor disputes and overcome stalls and objections and suggest money source for debt payment.
Ability to work in an enclosed call center environment office and mostly work on the computers.
Ability to sit of long intervals of time.
Some standing and walking around the floor and bending may be required to perform the functions listed.
Bilingual a plus.

Experience, Competencies and Education:

High School Diploma or GED.
Talking to others to convey information effectively and professionally.
Well organized in taking and processing payments.
Previous experience in customer service, sales, collections, or a related role is preferred.
Basic computer skills, ability to multitask, toggling multiple computer systems.
Capable of handling difficult, escalated calls, and reach resolution.
Ability to compute basic math calculations.
Stress tolerance and ability to maintain a professional demeanor.

Octagon Consulting, LLC oct.avionte.com 281-885-7782