Hiring IT Service Desk Analyst in Columbus, OH (Remote Opportunity)

Service Desk 2

Work from Home 100% Remote Vendor / Candidate must be able to provide laptop/computer, USB headset, and a consistent internet connection for the work

Years of Relevant Experience:3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support
Preferred Education:4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description: Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Have the ability to train and lead other team members and new team members on technical procedures and development
Report Incident Management to the Management Team and escalate any discerning technical issues
Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps.
Use technical databases to research problems and talk with co-workers to research problem and find solution.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Mandatory skills Microsoft O365, ability to type 40+ WPM, excellent time management
Previous experience in training new associates or leading in a call center environment
Certifications or Desired skills if anyExperience with ServiceNow, Salesforce or similar ticketing system.
Required/Desired Skills SkillRequired /DesiredAmountof ExperienceExpert in Microsoft O365, ability to type 40+ WPM, excellent time managementRequired0Previous experience in training new associates or leading in a call center environmentRequired0Experience with ServiceNow, Salesforce or similar ticketing system.Highly desired04-year college degree or equivalent technical study preferred; may accept equivalent work experience.Required0Years of Experience in Call Center SupportRequired3Yearsexperience in Help Desk technical SupportRequired1Years Questions No.QuestionQuestion1Are you able to provide access to a computer as well as a consistent internet connection? Are you able to work from home without distraction?