Housekeeping Manager

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Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

The Housekeeping Manager will ensure that the highest standards for cleanliness and sanitation are maintained throughout the hotel. The ideal candidate for this position must be a leader and must be able to effectively communicate with the team. The Housekeeping Manager will ensure a consistent and high-quality guest experience by conducting thorough and detailed guest room inspections, ensuring staff productivity and through the execution of other tasks and assignments as dictated by established housekeeping department and brand standards and procedures. Furthermore, the Housekeeping Manager will be responsible for ensuring that all hotel operations are performed professionally and adhere to the brand and company standards. Other responsibilities may include, but are not limited to the following:

Duties and Responsibilities:

• Promote positive moral and aggressively friendly attitudes.
• Performing hotel administrative functions as required.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Responds to positive and negative comments expressed in comment cards and develops strategies to improve results.
• Perform inspections in accordance with brand standards and according to established housekeeping department procedures.
• Exercise appropriate procedures for key control and guest room security.
• Immediately report, log and transfer all lost and found items for safekeeping.
• Promptly report any guest room maintenance issues to the Engineering department.
• Provide support to room attendants by cleaning rooms when necessary.
• Assist in the on-boarding and training of new employees and in the overall performance evaluation of existing employees.
• Ensure compliance with the company's safety and security programs, particularly for HazMat, Bloodborne Pathogens, MSDS and OSHA.
• Ensure adherence to all company and brand policies, practices, procedures and guidelines.
• Anticipate and follow through on guests' service requests and need.
• Maintain a professional, cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
• Maintain safety and security practices and have thorough knowledge of emergency procedures.
• Responsible for ensuring all room attendants are dressed to company policy and brand standards at all times.
• Schedule monthly meetings with the Housekeeping Team identifies areas for development and training needs and ensure that all training is effective.
• Other duties as assigned supporting the guest satisfaction promise by the Assistant General Manager, General Manager.
• Please note that this job description is not an exclusive or exhaustive list of all functions that a Housekeeping Manager may be asked to perform.

Requirements:

• Candidate must have hotel Housekeeping Manager /Executive experience with a minimum of 2 years as an Assistant Housekeeping Manager or Supervisor.
• Hilton, Marriott, Hyatt or IHG Experience strongly preferred.
• Desire to operate a best-in-class hotel.
• Proven ability to deliver exceptional guest service results as measured through guest satisfaction.
• Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)
• The ideal candidate for this position must have a solid job history.
• The ideal candidate for this position must have a professional appearance at all times.