Supervisor Starbucks - Full Time

Amway Grand Plaza Hotel

Grand Rapids, MI

$16 Hourly
Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This position will require morning and afternoon availability. Weekend availability is also required. This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

•Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
•Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
•Anticipates customer and store needs by constantly evaluating environment and customers for cues.
•Manager so that the team can respond as necessary to create the Third Place environment during each shift.
•Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
•Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
•Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
•Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
•Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
•Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
•Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
•Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
•Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
•Maintains regular and consistent attendance and punctuality.
•Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
•Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
•Utilizes operational tools to achieve operational excellence during the shift.

QUALIFICATIONS
Must have some restaurant experience

Barista experience preferred

High school diploma or GED; related experience and/or training

TiPS Certified preferred